Jan
23
Customer Service Officer
January 23, 2024 | Comments Off on Customer Service Officer
Monday - Friday
9am - 5:30pm
Temp - Perm position
Office based
£14p/h PAYE
Must have previous experience working within a Call Centre
Customer Service Advisor duties and responsibilities
A Customer Service Advisor's primary goal is to resolve all customer queries and ensure that customers are satisfied with the company's service or products. Their main duties and responsibilities include:
- Responding to customer complaints
- Escalating problems to the technical team or other members of the product team
- Updating customer information in the company database
- Providing information about new and existing products and services
- Tracking and processing new orders and refunds
- Making sales and processing payments, when necessary
- Performing administrative tasks as assigned by the Supervisor
Customer Service
Call Handling
Inbound Calls
Call Centre
Customer Service Advisor
Call Handler
LON123