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Customer Service Officer (homelessness)
August 7, 2023 | Comments Off on Customer Service Officer (homelessness)
Housing Support Officer role - (Homelessness/Housing Advice)
Customer Service Advisor / Officer
Helping with Homelessness support
Housing Advice (In person)
The position will interview customers face to face to provide housing advice; assistance and support to prevent homelessness were possible. The position will be responsible for the maintenance of the Personalised Housing Plans when customers are interviewed or receive housing advice, assistance and support over the telephone or via all electronic modes of communication. The position will assess the customers housing needs and provide housing solutions to meet the customers housing needs. To serve as the first point of contact for all customers with housing needs adopting the council's fairer future principles and a win-win approach in assisting such clients.
This position is fundamental to the provision of services to vulnerable customers who may approach the council for assistance through the Children's Act, the Care Act, and all relevant housing legislation including the Homelessness Reduction Act 2017.
Temp to Perm
Based in SE London