Feb

7

Customer Service Planner

February 7, 2023 | Comments Off on Customer Service Planner

Monday - Friday
8am - 5:30pm
Permanent position
Must have previous experience within property services and admin
£21,000-£28,000 Per annum (dependant on experience)

Do you have experience in customer service contact centre inbound calls?

Are you familiar with the functions of planning/organising of field-based workloads? If that is the case, we have the role for you.

We are relied on to keep over 125,000 households across the South East, London and East Anglia safe and warm. This is a unique opportunity to work with a growing, award winning company that is committed to the continuous learning and training of its employees.

WAIT! What's in it for you?

Our company benefits include:

  • 28 days annual leave entitlement (including bank holidays)
  • Discounted gym memberships, cinema, shopping vouchers and more
  • Buy and sell annual leave scheme
  • Employee assistance programme
  • Private healthcare plan
  • Company pension scheme
  • Access to the Headspace meditation app
  • Access to the Sodexo benefits portal

What do we need from you?

  • 2 years' experience of call handling within a customer services environment
  • 1-year experience within a contact centre environment, preferred, not essential
  • Demonstrable planning and scheduling experience
  • Experience of efficiently managing time and workload
  • IT literate (training will be provided on all systems during induction, however, familiarity with using a PC is required)

Purpose of the role:

  • To deliver excellent customer service and planning efficiencies to the Customer Service Operations Department
  • Customer Service Planners impact the experience of every customer as they are the first point of contact, offering help, support, guidance and allocating appointments in accordance with service levels. You will be friendly, professional and empathetic, using the tools and information available to find the best possible solution for the customer

Hours of work:

37.5 hours per week Monday to Sunday on a 5-week shift rota basis.

  • Week 1 - Mon-Fri 8.00am-4.30pm
  • Week 2 - Mon-Fri 9am-5.30pm (4 days + 1 rest day) 1 weekend day Sat or Sun 8am-4.30pm
  • Week 3 - Mon-Fri 10.30am-7pm (every 12th week 11.30am-8pm)
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