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Customer Service Representative
December 4, 2018 | Comments Off on Customer Service Representative
Dutton Recruitment are currently looking to fill roles within the Local Authority for Customer Service Representatives for work in Rotherham, South Yorkshire.
The post holder will work in a team within Customer Services delivering an efficient and effective customer service whilst maintaining high standards of customer care.
Key Duties/Areas of Responsibility
- Deals with customer enquiries in person, by telephone, by email, text and other electronic means
- Provide access to accurate information on all services of the Council and its partner services
- Complete forms, applications and correspondence on behalf of customers and advise on eligibility for services
- Use appropriate IT systems to support and broaden the scope of information provided by the Council
- Handle and reconcile cash in accordance with agreed procedures
- Provide information and advice to customers in the most appropriate format to meet their needs
- Undertake customer service duties throughout the service as required
- Carry out general administrative duties as required
This post is a temporary assignment and is due to finish at the end of January, however for the right candidate this will be extended to the end of March 2019.
If you would like to be considered for this role, then click 'Apply Now' to submit a CV or contact Ashley on 01709 794000