Aug
31
Customer Service Team Leader – Housing
August 31, 2023 | Comments Off on Customer Service Team Leader – Housing
Customer Service Team Leader - Housing
£32-35K per annum
Full time, perm role
Essex
We currently have a fantastic opportunity for a Customer Service Team Leader to join a Property Maintenance Contractor based in Essex.
THE ROLE
As Team Leader you'll be responsible for ensuring the Hub contact centre operations delivers the required performance, whilst continuing our commitment to delivering a great customer contact experience through a variety of customer contact channels.
Assessing resourcing requirements and supporting the day-to-day activity, you'll support the Management team in the delivery and achievement of the annual and 5 year plan and lead colleagues on your team to develop best practice and implement change. You'll undertake quality assurance and drive a culture of 'right first time', as well as assisting and working alongside the Customer Performance Manager to manage the KPI's and ensure SLA's are adhered to. You'll resolve complaints and acknowledge compliments, implementing action plans to address any areas of dis-satisfaction. You'll communicate and manage annual leave and absences and use initiative to assist the team when necessary, covering absence and busy periods.
EXPERIENCE
We're looking for an experienced Customer Service Team Leader, ideally within the social housing sector. With exceptional communication skills, you'll be able to establish and maintain effective customer relationships and be confident when it comes to presenting to a range of people and groups. You'll have strong administration skills, a good working knowledge of Microsoft Office and above all, an excellent customer focus.
If you are interested in this role, please apply with your CV.
LON123
Keywords: Customer Service Team Leader, Customer Service, Management, Property Maintenance, Housing, Essex