Apr

30

Customer Services Agent

April 30, 2021 | Comments Off on Customer Services Agent

Customer Services Agent Role overview

Breedon is currently seeking a Customer Services Agent at their Leinthall office in Herefordshire. Working within a small team in a fast paced environment, you will be responsible for customer sales/orders and enquiries for their aggregates, asphalt and readymix concrete.

The key responsibilities of the role are:

  • Telephone and email contact to and from customers
  • An adept and timely response to customers' enquiries, queries and complaints in an efficient and professional manner
    • Raising of quotations, pricing in line with area pricing strategy and chasing through to won/lost
    • Sales support for Territory Sales Manager
  • Proactive planning and tracking orders to completion
  • Compiling and maintaining accurate records as required
  • Communicating effectively with commercial and production teams and also haulage partners
  • Proactively managing old debt recovery through query programme
    • Multi Skilled role supporting the distribution team as required
  • Identifying and contributing to managing your own personal development in collaboration with your line manager

    • The key skills for this role are:

  • Excellent IT Knowledge
  • The ability to manage multiple tasks and work to a high level of accuracy
  • A natural curiosity and interest in other departments and ways of working
  • Excellent customer service skills
  • Ability to work under pressure and to tight deadlines
  • A good eye for detail
  • Ability to work with a small team

    • Excellent written and communication skills are also essential. Previous experience working in concrete, aggregate or asphalt product markets is desirable though not essential as training will be given. A good familiarity of the local geography is essential.

    About us

    Breedon is a leading construction materials group in Great Britain and Ireland. We produce cement, aggregates, asphalt, ready-mixed concrete, Welsh slate and specialist concrete and clay products, and offer a range of contracting services.

    The Group places the highest importance on sustained standards of excellence in all aspects of Health Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.

    A competitive remuneration package will be offered including pension and life assurance.

    Department Customer Services Contract type Permanent Salary Competitive Closing date for applications 14th May, 2021

    By applying for this role, your details will be sent to Ortolan People, who are acting as consultants for the hiring company. Ortolan People are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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