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January 5, 2018 | Comments Off on Delivery Support Assistant
Position: Delivery Support Assistant
Location: Falkirk
Purpose of the Role The Delivery Support Assistant (DSA) shall provide support as necessary to ensure the delivery of all relevant worktypes within the operating model. This shall include support as required by the DM to the associated governance.
The DSA shall be primarily responsible for the integrity and completeness of task data within the IMS. (The datatset). The role shall be responsible for monitoring tasks from the point of entry into the IMS to the point of archive.
Key Responsibilities:
Programme and attend meetings in accordance with Operating Model governance
Draft minutes as required by the Delivery Manager
Support and stand-in as required for the Co-ordinator team
Monitoring of the quality and consistency of Job Packs and feedback to client
Digitising of Job Packs
Monitoring of the quality and consistency of Job Completion Packs and feedback to client
Digitising of Job Completion Packs
Monitoring of Streetworks and Symology as required
Collate performance reports in conjunction with the Performance Manager
Collation Financial Reports as required by Delivery Manager
Responsible for the accurate raising and tracking of purchase, plant, material and subcontractor orders
Responsible for the collation of timesheet and tracksheet information for delivery stream
Control of PPE - ordering and allocation
Ensure timeous closeout of purchase orders and service requests on IMS
Telephone cover for delivery team if they are out of office or away from desk
Standby rota compilation
Other duties required by the Delivery Manager
Key Skills and Qualifications:
Diligence and attention to detail
Teamworking
Organisational skills
Ability to communicate at all levels
Have a customer focussed service/supportive approach
Ability to develop and maintain good working relationships at all levels
HNC Level or equivalent / above in Administration and Information Management, with relevant experience supporting delivery teams
Experience of working in a busy office environment
Working to tight deadlines and multitasking at a time
Appreciation of Commercial and Financial management controls
Experience working with Microsoft Packages
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