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End User Support Specialist | Onsite | Makati | Day 1 HMO

November 20, 2025 | Comments Off on End User Support Specialist | Onsite | Makati | Day 1 HMO

Your Expertise, Guiding Technology to Peak Performance

In IT consulting, every server, cloud deployment, and network pathway is a chance to fine-tune solutions and keep systems humming. Tackle technical challenges, optimize digital ecosystems, and streamline workflows-advancing your career and sharpening your skills while keeping your personal life in perfect sync.

Your Role in a Nutshell

Be part of our client's team as an End User Support Specialist, where you troubleshoot, configure, and manage Windows, Microsoft 365, and cloud solutions. You'll resolve technical issues, guide clients through seamless solutions, maintain accurate documentation, and escalate complex problems-ensuring smooth IT operations while enhancing your expertise..

Career Snapshot

Employment Type: Full-time
Shift: Night Shift (10 PM to 7 AM PH Time), Consecutive Days Off
Work Setup: Onsite, Makati

Perks That Matter

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Night differential pay to maximize your earnings
  • Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
  • Fully customized Emapta laptop with peripherals
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment
    • What You Bring to the Table

  • 3 to 5 years Tier 1 to Tier 2 end-user support experience
  • General service desk/desktop support
  • General Microsoft 365 support
  • Ability to act as an internal escalation point
  • Strong documentation skills
  • Customer service and troubleshooting abilities
    • What You'll Do Daily

    Technical Support & Issue Resolution

  • Act as the first point of contact for client technical support requests via phone, email, and remote tools
  • Perform remote troubleshooting through structured diagnostic techniques and relevant questioning
  • Identify and determine the best solution based on the issue and customer details
  • Guide clients through step-by-step troubleshooting and resolution procedures
  • Perform configuration and support tasks for Windows Desktop Operating Systems
  • Manage Active Directory users
  • Administer Office 365 email and applications
  • Support VPN and remote access technologies
  • Support printers, peripherals, and basic networking
  • Escalate unresolved issues to higher-tier support personnel with detailed documentation of troubleshooting steps
    • Customer Communication & Satisfaction

  • Ensure regular client updates on ticket status, estimated resolution time, and next steps
  • Provide professional and customer-focused experience during all interactions
  • Build and maintain trusted advisor relationships with key customer stakeholders
  • Document, record, and maintain troubleshooting details and resolutions in the internal ticketing system
    • Process & Documentation Management

  • Maintain accurate and up-to-date client system documentation
  • Open and manage support tickets with third-party vendors and telecom providers as required
  • Contribute to the company's knowledge base by creating and updating internal documentation
  • Ensure adherence to service level agreements (SLAs) and internal response guidelines
    • Additional Responsibilities

  • Assist with shipping, receiving, and preparing hardware for client deployment
  • Participate in required vendor training and certification programs
  • Identify and report potential service expansion or product sales opportunities to the sales team
  • Maintain professional appearance and demeanor when interacting with clients and coworkers
  • Perform other duties as assigned by management
    • About the Client

    Our client is a premier IT consulting firm delivering comprehensive Managed IT Services, Cybersecurity, AI and Automation, and Cloud & Data Center solutions. They help businesses optimize technology, secure data, and implement innovative strategies that drive efficiency and growth. Known for their expertise and reliability, they empower organizations to achieve seamless digital operations and measurable business results.

    Welcome to Emapta Philippines!

    Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

    Apply now and be part of the #EmaptaEra!

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