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Facilities Helpdesk Administrator

February 15, 2024 | Comments Off on Facilities Helpdesk Administrator

Helpdesk Administrator Required

Job Type: Permanent

Start date: Immediate or notice period

Industry: Facilities Management

Location: Manchester City Centre - Easily accessible by Public Transport

Salary: £24,000 - £28,000 per annum

Work Environment: Working in well serviced offices.

JOB DESCRIPTION:

Helpdesk Administrator required for a Facilities Management company based in Manchester City Centre. Our client is looking for an experienced Helpdesk Administrator to join their growing team. The purpose of this role is to provide helpdesk administration support to our divisions, engineers, contract managers and the clients. You will be responsible for first point of contact of all phone calls coming on our landline, managing support inbox, placing assisting the planning and reactive team members, raising POs and new jobs, informing all involved in callouts ETA, chasing updates and job reports, updating paperwork on our system or client systems.

This role is a permanent role working 8am - 5pm Monday - Friday.

Daily responsibilities will include:

  • Answering of help desk phones and e-mails and actioning accordingly
  • Identify and escalate situations requiring urgent attention
  • Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
  • To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department
  • Convey and display the Company core values of respect, trust, communication, care and commitment.

Education, Qualifications and Experience:

  • Strong computer skills - Excel & Word
  • Excellent communication skills

Key Skills and Competencies:

  • Good communication skills and numerology skills
  • Computer literate with knowledge of Word/Excel
  • Good time management skills
  • Client Facing skills
  • Experience in a similar environment
  • Ability to work under pressure

This is a permanent role paying up to £28,000. The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Remi on 01618869670

Key terms: Helpdesk, Admin, Manchester City Centre, North West, Facilities Management

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