Jun
15
Field Performance Manager
June 15, 2018 | Comments Off on Field Performance Manager
Location: Kings Lynn
Contract: Anglian Water
Key Responsibilities:
- Manages a team of direct and sub contract reinstatement resources to provide a safe, effective and efficient delivery model to meet demand.
- Manages reinstatement operations to meet performance against KPI's
- Manages reinstatement operations to deliver a positive customer experience
- Aid in the ideation and implementation of Reinstatement strategies.
- Responsible for the co-ordination of photograph compliance for reinstatement.
- Co-ordination of site inspections.
- Ensure all employees are up to date of any changes to, and the cost implications of non- compliance of, the NRSWA legislation.
- Represent the Team and Alliance members in council / client and internal meetings.
- Build effective relationships with Street Authority Inspectors
- Assist to manage the sub-contractor process and legacy works.
- Works with the SHEQ team and Line Manager to provide a working environment where safety is key consideration above all else
- Supports the Reinstatement Manager for reinstatement NRSWA compliance within the area.
- Drives quality improvements to ensure NRSWA compliance within KPI's
- Monitors resource numbers to support the Reinstatement Support Manager in ensuring we have right levels to meet demands efficiently
- Work with Line Manager and the Commercial team to understand spend against budget and identify areas to drive cost reduction
- Monitor material quality and address issues with suppliers through effective relationship management
- Monitor and record the 1st time perm ratio to ensure compliance against targets.
- Manages defect and coring processes and disputes with highways
- Manages S81 defective apparatus process and disputes
- Manage defects to prevent repeat inspection costs
- Support Street Works team with root cause processes
- Identify and implement training needs for reinstatement team
- Engage with suppliers on new / current materials and share best practices for the Alliances
- Deliver regular Toolbox and safety talks
- Conduct regular safety and reinstatement quality audits
- Coordinate workforce as directed by planning function
- Monitor/assess & provide constructive feedback on teams performance
- Mitigating risks (Section 74, FPNs and Category A,B and C)
- Work to smarter end to end process with reinstatement to reduce road occupation
- Supports Line Manager on environment and sustainability / recycling initiatives
Key Skills and Qualifications:
- Strong leadership demonstrating excellent communication and negotiation skills at all levels for buy in and engagement
- Strong organisational and facilitation skills
- Ability to manage a multi-function reinstatement team to deliver a quality service against demands
- Ability to analyse and problem solve
- Ability to build strong relations internally and externally
- Excellent reinstatement procedure and tactical knowledge.
- Excellent customer service and communication skills
- Working knowledge of NRSWA, SROH, WRAP legislation and initiatives
- NRSWA Qualification
- A Level or equivalent qualification
- Full Driving Licence
- IT skills, MS Office
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