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Helpdesk Administrator

September 2, 2022 | Comments Off on Helpdesk Administrator

Helpdesk Administrator

Location: Radclyffe School, Oldham

Business Area: Kier Places - Facilities Management - Oldham Schools

Contract: Permanent, full time - 40 hours per week, Monday to Friday

Salary: £9.90 + access to great benefits & discount schemes

Kier Places are recruiting now for a Helpdesk Administrator to join our Facilities Management team at Radclyffe School, where the main purpose of the role is to provide operational administration support to the contract to enable the operational managers and helpdesk team members to deliver all operational requirements on the Oldham School FM contract.

Key Responsibilities

As a Helpdesk Administrator you will be responsible for logging & jeopardy managing tasks and events using the Kier CAFM system, checking that the correct category & KPI's are assigned to every event raised, and update & close tasks and events according to SLA's to avoid financial penalties.

This includes liaising with the client, helpdesk, sub-contractors and operational staff to ensure that reactive and planned maintenance activities are delivered; review maintenance task progress in both client and Kier helpdesks; and assist with financial systems and information, including Excel spreadsheets, raising Purchase Orders and Invoices.

We will also look to you to prepare the PPM (Planned Preventative Maintenance) job sheets & arrange delivery to the sites; communicate with the site team for status updates; and provide admin support including reports and finance, to ensure contractual obligations are met.

What do we need from you?

To be a Helpdesk Administrator with Kier, we are looking for those who have had experience within a helpdesk, coordinating or planning type role. To get the most out of this role, you should have strong stakeholder/customer service skills, problem-solving skills, attention to detail, and confident using Excel & collating data.

Whilst previous Helpdesk or FM experience is not required, it would be a bonus, as well as if you hold some knowledge of Concept Evolution or similar CAFM system.

Who are we?

Kier Places provides a full range of property management services to clients in and around homes and workplaces across the UK. We provide specialist teams and technology solutions to help plan, manage and improve our clients' workplaces. This provides our clients with access to solutions not readily available in their own organisations. It also enables our clients to focus on their core business, while Kier takes care of the rest.

At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.

You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave plus bank holidays together with two employee Share Scheme options (Sharesave and Share Incentive Plan).

Some of our other benefits include:

  • New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, and important guidance on the menopause and the support we can offer

  • Kier's Green Car Scheme

  • 24/7 virtual GP service for you and your family, as well as 4x Life Assurance as standard, with the option for Partner Life Assurance cover

  • A huge range of deals and discounts at many your favourite brands

Find out more here about the great rewards and benefits we offer our employees.

Room to grow. Space to succeed. Join us today as a Helpdesk Administrator.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure & Barring Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.

Closing Date: 29th September 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.

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