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Helpdesk Administrator

October 27, 2023 | Comments Off on Helpdesk Administrator

Helpdesk Administrator Required

Job Type: Permanent

Start date: Immediate or notice period

Industry: Maintenance

Location: Liverpool

Salary: £24,000 - £27,000 + holidays, pension

JOB DESCRIPTION:

Helpdesk Administrator required for a Facilities Management company based in Liverpool. Our client is looking for an experienced Helpdesk Administrator to join their growing team in Liverpool.

This role is a permanent role working 8am - 5pm Monday - Friday

Daily responsibilities will include:

  • Answering of help desk phones and e-mails and actioning accordingly
  • Following up with customers to ensure full resolution of issues
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices
  • On Call ROTA

Education, Qualifications and Experience:

  • Previous experience working on a Facilities Services Help Desk
  • Previous experience working on Facilities Management Platforms / Portals - CAFM, Pronett etc.
  • Strong computer skills - Excel & Word
  • Excellent communication skills

Key Skills and Competencies:

  • Familiar with reactive and planned maintenance contracts and frameworks
  • Oral and written communication skills
  • Customer service orientation
  • Problem solving
  • Team interaction
  • Attention to detail
  • Ability to work under pressure
  • A good understanding of KPIs
  • Ability to think fast

This is a permanent role paying £24,000 - £27,000. The client is looking for someone as soon as possible for this role. If interested, please send your CV.

Key terms: Helpdesk, Admin, Liverpool, Facilities Management

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