Feb

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Helpdesk Administrator

February 8, 2024 | Comments Off on Helpdesk Administrator

Helpdesk Administrator Required

Job Type: Temp to perm

Start date: Immediate or notice period

Location: Sale

JOB DESCRIPTION:

Helpdesk Administrator required for a Facilities Management company based near Sale. Our client is looking for an experienced Helpdesk Administrator to join their growing team in Sale. This is a long term opportunity working for a reputable FM company.

This role is a temporary role with the view go permanent working 8am - 4.30pm Monday - Friday

Daily responsibilities will include:

  • Answering of help desk phones and e-mails and actioning accordingly
  • Following up with customers to ensure full resolution of issues
  • Follow standard help desk procedures
  • Identify and escalate situations requiring urgent attention
  • Administration duties - setting up jobs, raising orders, approving invoices for payment, raising invoices

Education, Qualifications and Experience:

  • Previous experience working on a Facilities Services Help Desk
  • Previous experience working on Facilities Management Platforms / Portals (Not Essential)
  • Strong computer skills - Excel & Word
  • Excellent communication skills

Key Skills and Competencies:

  • Familiar with maintenance
  • Oral and written communication skills
  • Customer service orientation
  • Problem solving
  • Team interaction
  • Attention to detail
  • Ability to work under pressure
  • A good understanding of KPIs
  • Ability to think fast

This is initially a temporary role with the view to going permanent. The client is looking for someone as soon as possible for this role. If interested, please send your CV or call Tom on 07594 519032

Key terms: Helpdesk, Admin, Manchester, North West, Facilities Management

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