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Helpdesk Advisor – Facilities Management

July 19, 2022 | Comments Off on Helpdesk Advisor – Facilities Management

Helpdesk Customer Service Advisor

Location: Onsite at Northfleet Technology College, Northfleet

Business Area: Kier Places - Facilities Management - BSF Kent Schools PFI

Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week

Kier Places are recruiting now for a Helpdesk Customer Service Advisor to join our Facilities Management team at Northfleet Technology College on our BSF Kent PFI contract, to support the soft, hard & technical FM service delivery across 3 schools in the Gravesend & Northfleet area, including Northfleet Technology College, St John's Catholic School, and Thamesview School.

This position is key to the operation an FM helpdesk service to three secondary schools, in which the main aim of this role is to ensure that all work requests are logged & managed on the Concept CAFM system, support the service delivery of these works efficiently, in budget & safely, and to provide administration support to client & Kier stakeholders which may involve reports, timesheets, purchase orders, and online filing systems.

Key Responsibilities

As a focused Helpdesk Advisor with Kier FM, you'll be responsible for managing the status of all works to the contractual & statutory requirements; managing & arranging planned preventative maintenance (PPMs) and additional works in an efficient, profitable and safe manner; and assist in ensuring a safe working environment at all times by correctly reporting any health & safety incidents or hazards.

Working collaboratively with all stakeholders, you'll act as a first point of contact to deal with in-person & online enquiries; support the management team to ensure effective utilisation of labour, materials, plant and equipment; procure materials using the 'Preferred Supplier's List'; managing & updating the additional hours for the schools ensuring the appropriate cover is organised (e.g. parent teacher meetings); and liaise with the client & school for required authorisations.

Just as importantly, we'll trust you to produce monthly CAFM reports, collate & process timesheets, raise purchase orders, and maintain up to date & accurate documentation systems including contractor information, certificates, training, risk and method statements (RAMS).

What do we need from you?

This is your opportunity for the taking, if you have - good timekeeping skills to respond to the fast nature of FM; a professional approach at all times with effective communication & relationship skills to work with all levels of stakeholders; a team-focused focus with the ability to work on own initiative to a high level of accuracy, and to meet deadlines; and the ability to generate, develop and present ideas and suggestions for improvements in order to achieve more effective working practises.

We're looking for someone who has previous experience with document management / facilities management software, (we use FSI Concept Evolution); good IT literacy with Microsoft Office suite, particularly Excel & Outlook; and demonstrable accurate data entry skills with excellent attention to detail.

It would be beneficial if you have experience in a similar fast-paced administration or helpdesk role, a previous background in Facilities Management, and an understanding of compliance.

Who are we?

Part of Kier Places, our facilities management teams provide planned and reactive property maintenance services in thousands of buildings around the UK. From central and local government buildings through to hospitals and fire stations, the work that we do supporting vital infrastructure means we can offer you a role that will challenge and reward you, every single day.

At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.

You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, 26 days' annual leave plus bank holidays together with two employee Share Scheme options (Sharesave and Share Incentive Plan).

Some of our other benefits include:

  • New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, and important guidance on the menopause and the support we can offer

  • Kier's Green Car Scheme

  • 24/7 virtual GP service for you and your family, as well as 4x Life Assurance as standard, with the option for Partner Life Assurance cover

  • A huge range of deals and discounts at many your favourite brands

Find out more here about the great rewards and benefits we offer our employees.

Be great in a company built on doing good. Join us today as a Helpdesk Customer Service Advisor.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.

Closing Date: 17th August 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.

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