Jul
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Helpdesk Advisor Part Time
July 7, 2021 | Comments Off on Helpdesk Advisor Part Time
Location: Conway House, Cardiff
Business Area: Kier Places - Facilities Management
Contract: Permanent, part time (7am to 12pm, Monday to Friday)
Facilities Management, where people come first.
Welcome to Kier Facilities Management - the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day.
Kier Places recruiting now for a Helpdesk Customer Service Advisor to join the Maintenance Helpdesk team, to act as a point of contact for our Facilities Management contracts across the UK, providing operational and subject matter support to Clients & Kier staff, enabling the performance of planned & reactive maintenance across your assigned portfolio.
Key Responsibilities
As a trusted & focused Helpdesk Customer Service Advisor, we will look to you to provide support to your contracts, through scheduling of maintenance activities, liaising with subcontractors, site staff, engineers, client & other Kier staff; maintain & develop relationships whilst providing a high quality, professional service at all times; and assist the Helpdesk Team Leader to ensure the business continuity and disaster recovery plans are developed & maintained.
What do we need from you?
The ideal Helpdesk Advisor will have experience within Facilities Management or a Property/Building Maintenance environment, with experience using CAFM systems (Concept Evo CAFM desirable) and document management systems - experience in the PFI or PP sector is a bonus.
You should have a good track record of meeting contractual requirements, KPI's & service delivery, as well as the ability to manage multiple site contracts with differing requirements.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a matched pension scheme up to 7.5%, generous annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.
Pre-employment checks
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy. Join us today as a Helpdesk Advisor.
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk.
If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.
Closing Date: 6th August 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page.