Jun
19
Helpdesk Coordinator
June 19, 2023 | Comments Off on Helpdesk Coordinator
Monday-Friday
Permanent Position
8am-5:30pm
£28,000 Per Annum
Office based
Duties for the Helpdesk Coordinator:
- To manage incoming reactive maintenance help desk jobs on various contracts:
- Raising, allocating, reviewing and signing off.
- Liaising with engineers
- Input data on to the system
- Monitor the system and progress both reactive and PPM jobs
- Ensure KPI's are maintained at 95% or higher
- Cost jobs on the system
- Chase subcontractors for completion paperwork and file as directed
Skills needed for the Help Desk Operator:
- Must have helpdesk experience, preferably in a similar industry
- Confident, calm, logical approach, organised - the working environment can be quite fast paced
- Computer literate
- Excellent telephone manner
Our approach to all of our construction contract projects is centred around quality, delivery and customer service. We're always looking for talented and passionate individuals who share this ethos with an interest in construction contractor jobs. Across our business, you'll find a group of committed team members doing what they love most - enjoying the challenge of finding solutions for our customers. Training and Development We believe in providing our staff with the right tools and support they need to maximise their potential at Hollywell Building Services in a range of construction contractor jobs. That's why we ensure that all our team members get the relevant job specific training to enable them to deliver a high quality service to our customers. We also encourage development which is why we support our staff with training that they may wish to do. Employee Benefits
We want our team members to feel valued. Here are some of the employee benefits that you can expect to receive when you join as an engineer:
- Company iPhone
- Company van
- Company pension
- Shutdown at Christmas
- Company days out
Helpdesk, planner, scheduler, engineers, construction, housing, rail, development, coordinator