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Helpdesk Team Leader
October 10, 2022 | Comments Off on Helpdesk Team Leader
Provide your expertise to our contract & operational teams in Kier Places by joining us today as a Helpdesk Team Leader and develop your skills & ambition in a company that rewards you every day.
Helpdesk Team Leader
Location: Trowbridge
Business Area: Kier Places - Facilities Management - Wiltshire County Council
Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week
We are looking for a Helpdesk Team Leader to join our Facilities Management team based in Trowbridge, where your role will be working effectively with the Helpdesk Administrators to ensure an "end to end" service approach is always adopted. This is a working Team Leader role where you will also be carrying out Helpdesk duties.
Responsibilities
As a Helpdesk Team Leader with Kier, your day to day will include:
- Logging and allocating of tasks from the client portal, updating tasks and sub-contractor updates, processing client enquiries
- Run weekly WIP meetings and mitigate contract KPI's
- Report running statistics for contract manager and liaising with supervisors on operational delivery
Who are we looking for?
The role of Helpdesk Administrator is great for you if:
- Business & Administration NVQ Level 3
- Able to use Microsoft Excel & Word proficiently
- Knowledge of CAFM systems
Benefits at Kier
We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
- new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- Life Assurance Policy available to all employees
- Access to our Green Car Scheme
- Kier Rewards giving you access to our discount shopping site with offers available from over 800 retailers
- 24/7 GP Service & access to an Employee Assistance Programme providing access to trained counsellors and information specialists
Who are we?
We are Kier Facilities Management - the team that's putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day.
Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.
You can see more about our D&I action plan on our website
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Closing Date: 9th November 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page