Apr

15

Hire Desk/Office Manager

April 15, 2024 | Comments Off on Hire Desk/Office Manager

Dutton Recruitment are seeking a Hire Desk Manager for work based in East London.

You will be responsible for the smooth running of a hire desk, dealing with customer interaction/contact, efficient order handling, interdepartmental communication team performance and compliance aspects of the client's business. Candidates with previous experience working in M&E or with Plant equipment would be ideal.

As the Hire Desk Manager, you will play a crucial role in overseeing the daily operations of the hire desk, ensuring efficient coordination of resources, and delivering excellent customer service. This position involves supervising a team of 6 staff members and requires a candidate with strong leadership skills, a customer-centric approach, and a collaborative mindset.

Key Responsibilities

  • Team Leadership: Supervise and lead a team of 5 staff members, providing guidance, support, and fostering a positive working environment.
  • Hire Desk Operations: Oversee day-to-day operations of the hire desk, ensuring smooth coordination of equipment and resources.
  • Customer Service: Maintain a high level of customer satisfaction by addressing inquiries, resolving issues, and ensuring timely and accurate delivery of equipment.
  • Resource Management: Efficiently allocate resources, manage inventory levels, and coordinate logistics to meet customer demands.
  • Process Improvement: Identify opportunities for process improvements and implement best practices to enhance the overall efficiency of the hire desk.
  • Communication: Collaborate with other departments to facilitate effective communication and ensure seamless coordination of activities.
  • Performance Monitoring: Monitor and evaluate team performance, providing constructive feedback and implementing performance improvement plans when necessary.
  • Reporting: Generate and analyse reports to assess key performance indicators, identify trends, and make data-driven decisions.
  • Targets: work towards reaching targets against measured KPI's

Key Personal Characteristics

  • Work well under pressure and be able to prioritise tasks.
  • Good communication skills and able to deal with customers professionally.
  • Excellent people management skills
  • Ability to organize workload and teams focus
  • Proven excellent and advanced PC and MS skills
  • Remains calm under pressure
  • Proven experience in managing and leading teams
  • Strong advantage to have a background in Hire and Construction

Key Requirements

  • Advanced computer skills in MS office and software packages
  • At least 5 years management experience of leading and managing teams
  • Proven experience in managing KPI's and implementing change
  • Ideally come from a Hire or M&E Background to demonstrate product knowledge
  • Demonstrated ability to solve problems and introduce change to a challenging environment
  • At least 5 years of experience of dealing with customers in a blue-collar environment

If you wish to be considered for this role, please either:

  • Click on "Apply Now" to submit your details online
  • Download the Dutton Recruitment App from Google Play/App Store
  • Call us on 0114 22 00 888 and press 2 for the Construction Division
«
»