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Housing Officer

August 1, 2023 | Comments Off on Housing Officer

Monday - Friday
Permanent position
£33,000 per annum
Hybrid working available
Driving license required
ASAP start
Must have previous housing officer experience

About you

We are seeking a dynamic housing officer to join a growing organisation that requires a hands on and visible approach who can work across teams and engage proactively with stakeholders including LA's, Landlords and other housing agents being a visible presence. As we grow our housing portfolio we are also investing in our team, IT and support to ensure we get it "Right First Time" every time. We aim to work smarter together across the team whilst encouraging innovation, taking ownership, accountability always delivering value for money for our customers and investors.

Main roles of the post:

  • Housing and tenancy management
  • To provide advice and information to tenants, residents and others on all tenancy matters, welfare benefits and re-housing requests.
  • To assist tenants with support needs to sustain and benefit from their tenancy.
  • To assist the whole team approach to achieve void turnaround targets for repair works and to manage the pre-void and lettings process.
  • To assess the needs of applicants for housing or transfer, liaising with LA nominees and others, making recommendations for action within the Lettings Policy.
  • To ensure that each end of tenancy and new letting is completed in line with administrative and legal requirements, including tenancy termination, tenancy agreement and associated paperwork, HB / UC application, CORE forms etc.
  • To ensure that tenants and others understand the rights and responsibilities as set down in tenancy / licence agreements.
  • To ensure that the conditions of tenancy are met by the Association's tenants, working with the Housing Management team and other staff to manage breaches and help resolve disputes.
  • To assist, when necessary, the business support team to manage rent and service charge payments, taking early and preventative action to minimise arrears.
  • Carry out inspections and visits to customers' homes and being the visible front face of our client.

Equal Opportunities

To ensure you work within the equal opportunities and diversity framework set by our client

General

  • Contribute to the forward planning business processes and participation in specific project work as required.
  • To observe the highest possible standards in relation to confidentiality and the provisions of Data Protection legislation.
  • To act as an ambassador for our client
  • To undertake any other duties as are reasonably requested from time to time.

Skills & Abilities

· Good interpersonal skills and the ability to communicate well with tenants, residents, landlords, local authorities, external contractor's colleagues, and management both verbally and in writing.

· Good IT skills including ability to use Microsoft Word and Excel.

· Numerate with good analytical skills and communicate with clear written instructions.

· Able to lead, self-motivate and supervise your own work schedule to achieve targets and a high standard of service.

· Able to understand policies and procedures in relation to your duties and responsibilities.

· Able to analyse statistical and other information, and to produce reports when required.

· Able to plan and prioritise to your workload to ensure the effective use of your own time and that of other staff, and the delivery of work plans to timetable, often under pressure.

· Able to write accurate correspondence and reports.

· Able to introduce with ease the implementation of new services or improvements to existing services.

Housing, Property services, social housing, property, repairs, tenants, resident liaison, surveys

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