May
17
Income Officer
May 17, 2024 | Comments Off on Income Officer
Income Officer
South East
35K Annually
Looking for someone to start immediately
Responsibilities:
- To ensure the efficient and effective collection of service charges for shared ownership and leasehold properties, as well as collection of assured short hold and shared ownership rents.
- Responsible for the collection of housing related debt (current and former) as directed by the Income Manager in line with all internal policies, procedures and process maps and legislation.
- To provide an excellent customer focused service for One Housing's shared owners, leaseholders and market rented tenants.
- To provide residents with welfare benefits advice where required and identify arrears cases where customers need additional support and liaise with the relevant sections/agencies to ensure support is obtained.
- To take firm but fair action on any resident who falls into arrears, including any legal procedures and forfeiture of the property where necessary.
- To manage and monitor residents accounts, to take action where necessary and retain a central record of all communications with the residents.
- To be responsible for providing accurate information to homeowners, tenants, solicitors, legal representatives and mortgage lenders, in relation to the role.
- To pro-actively build excellent relationships with residents, customers and any internal or external stakeholders to ensure income is maximised.
- To meet all targets set and any relevant corporate objectives.
- To provide a customer service that deals with any queries promptly, clearly and accurately in a knowledgeable and professional way that resolves disputes and contributes positively to the customer experience.
- To ensure a collaborative approach between teams.
- To follow recovery process to ensure maximum collection rates.
- To deal with any cases at litigation stage and attend court alongside a solicitor if needed.
- To issue basic court claims.
- To enter and request judgement on issued court claims.
- To serve section 8 & section 21 legal documents.
- To liaise with solicitors in drafting and serving section 146 notices.
- To assist solicitors when applying for forfeiture
- To apply for possession claims online and evictions.
Essential Knowledge, Skills and Experience:
- Good communication and negotiating skills.
- Demonstrate attention to detail, accuracy and excellent organisational skills.
- Be computer literate, specifically Microsoft Word and Excel.
- Experience of working in a team to achieve high performance targets