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IT Operations Manager

March 24, 2023 | Comments Off on IT Operations Manager

Breedon are currently seeking an IT Operations Manager to join our team in Lockington, near Derby.

Reporting to the Infrastructure Architect you will be responsible for the day to day running of infrastructure and applications to ensure an excellent user experience is maintained.

The ideal candidate will have a strong background in IT infrastructure and applications, as well as excellent problem-solving and communication skills. The Operations Manager will be responsible for managing, troubleshooting, and maintaining our infrastructure & applications to ensure maximum uptime and reliability.

You will also manage a small team and ensure they receive the required support and act as the escalation point when required. You will work closely with the internal Technology team to resolve any issues along with ensuring building relationships with key stakeholders within the business and support partners when required.

Key responsibilities:

  • Ensure all assigned operations IT support tickets are resolved with agreed SLA's.
  • Work closely with other members of the technology team and users to troubleshoot issues raised.
  • Conduct regular maintenance and updates of infrastructure applications to ensure they are up to date and secure.
  • Manage the IT Operations team, including hiring, training and performance management.
  • Be the point of escalation for the operations and Helpdesk team when required.
  • Monitor and report on the performance of the IT infrastructure against agreed metrics and identify areas of improvement.
  • Ensure backups and disaster recovery procedures for Infrastructure applications are adhered to.
  • Ensure projects are transferred into a BAU 'run' efficiently and full understanding of new technologies are trained out to the Operations team.
  • Support the roll-out of new sites either through acquisitions or organic growth.
  • Build and maintain positive relationships with the business and key stakeholders.

Essential Skills required:

  • Operational background with a technical hands-on approach
  • Strong understanding of IT infrastructure and operations including servers, networks and applications
  • Technical experience in the Microsoft stack and windows end points.
  • Experienced in managing a small team.
  • Excellent communicator at all levels
  • Strong organisational skills; keep track of multiple, complex time-critical activities; attention to detail.
  • The ability to work effectively with remote and virtual teams.
  • The ability to work with technical and business stakeholders.

Specific Features of this Position:

  • Must have the flexibility to work in a dynamic company with a wide product range, and approach their work with enthusiasm and a positive attitude
  • Must be able to manage their own schedule workload
  • Must be prepared to visit any sites across the group for short periods at short notice which may include overnight stays

The Group places the highest importance on sustained standards of excellence in all aspects of Health, Safety and Environmental management and you will be expected to contribute to the Company's zero harm culture.

A competitive remuneration package will be offered including car allowance, pension and life assurance.

Closing date: 8th April 2023

By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications. We will endeavour to respond to all applicants within three working days. Occasionally for roles with a very high volume of applicants, this may not be possible.

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