Jul
18
IT Support Technician
July 18, 2022 | Comments Off on IT Support Technician
Job Title: IT Support Technician
Location: Flexible- covering various sites across the East and West Midlands, as well as the South West of England (ranging from Lutterworth to Redruth).
Ideally based in South West of England
Business Area: Kier Utilities- Western Power Distribution
Contract: Permanent- Full Time
We are Kier, one of the UK's leading construction and infrastructure services and we have an exciting opportunity for an IT Support Technician (Operational IT Support Hub Operator) to join the team.
Across all areas, we have rolled out a new electronic Works Management System. You will be a key member in driving the use of the system utilising various outputs, provide support to office and site-based teams to ensure they are fully trained in the use of the system either on the web versions for office staff or on their mobile device for the site teams.
Key Responsibilities:
- Taking calls from Managers, Supervisors and Teams regarding issues with mobile devices and systems, provide support and advice to solve remotely if possible, and in person maintaining mobile devices including ensuring they are linked to the correct user and have the latest system and Kier updates.
- Ordering and maintaining a backup stock of mobile devices ready for temporary or permanent replacement
- Keeping overall records of every issue reported, actions taken to resolve, what devices are in use and by whom, when replacements or repairs are required, and identifying any damage.
What do we need from you?
We are looking for someone who has experience in maintaining mobile device software and settings, as well as a good understanding of mobile work platforms. Organisation skills are a must - and being a team player is essential.
It would also be beneficial (but not essential) to hold an IT or Technical Degree. Experience in the construction or utilities sector would also be beneficial, as would any experience in a remote workforce on the ground.
At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our benefits include:
- New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave and important guidance on the menopause and the support we can offer
- A competitive annual holiday entitlement with opportunities to buy/sell leave.
- A fantastic matched pension scheme
- Share in the success you help to create by investing in Kier through our sharesave and share incentive plans.
- 24/7 virtual GP service for you and your family
- Kier's Green Car Scheme
- A huge range of deals and discounts at many your favourite brands
- And many many more!
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing .
Closing Date: 15th August 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our .