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NCC Operator

May 24, 2019 | Comments Off on NCC Operator

Title: Network Control Centre (NCC) Operator

Salary and benefits: A competitive salary, 24 days annual leave, Matched pension scheme - Up to 7.5%, x2 Share schemes, numerous retail discounts

Location: Quinton, Birmingham

Business Area: Strategic Highways

Introduction:

Working in the Network Control Centre based at Quinton on a 12 hour shift based rotation, including providing cover within an NCC contingency team if required. Providing a 24/7 single point of contact with regards to Area 9 incident management, general enquiries, scheduled road space bookings and Highways England Information Line enquiries.

Kier Highways design roads, bridges and intelligent transport systems (ITS), covering strategic and nationally important roads, as well as local roads serving local communities. Our projects range from major improvements to complete renewals of roads and structures. With specialist teams, we manage complex works from conception through to handover at the end of maintenance periods.

Key Responsibilities:
  • Acting as first point of contact for KIER in relation to incidents on the Area 9 network, ensuring that the appropriate course of action is taken for each issue reported.
  • Deploy and manage the resource required at incidents that occur within the Area 9 network including deployment of Asset Incident Watchman and secondary resources.
  • Liaise directly with the Emergency Services and deployed resources, ensuring any additional support is correctly identified and provided.
  • Maintain and manage the information flow and ensure regular contact with all stakeholders during incidents.
  • Produce and maintain accurate records for all incidents that occur in on the Area 9 network and record all relevant information into the relevant database.
  • Record and disseminate all Winter Maintenance decisions during the winter service period.
  • Log/record all Area 9 safety observations and forward reports to the relevant teams.
  • Monitor all Airwave radio communications, ensuring a strict radio discipline is maintained.
  • To support the Customer Communications Team if necessary, by responding to Highways England Customer Communication Centre (CCC) enquiries relating to Area 9 and to ensure that all enquiries and/or complaints are resolved and/or responded to within the required timeframe.
  • Record all Traffic Management events on the Highways England Network Occupancy management system (NOMs) daily.
  • Assist with the preparation of the Traffic Management programmes for the Area 9 network.
  • Maintain a detailed knowledge of the various computer systems utilised in the NCC, including but not restricted to - Causeway, Customer Enquiry, ECM, NOMs, ROTTMs, CCTV, TRAKA and EVERBRIDGE.
  • Actively promote Health and Safety in the workplace, setting a good example to other employees and ensuring awareness of and compliance with general Health and Safety responsibilities as set out in the Health and Safety Management System.
  • Perform other duties as may from time to time be reasonably required.

    • Key Skills and Qualifications:
    • Experience of working within the highways industry or control centre environment including knowledge of network operations and scheme delivery.
    • Preferably you will have proven working experience in a control room environment, ideally working within Incident Management or the Emergency Services, although this is not essential.
    • Ability to effectively perform within a team, sometimes within high pressure environments
    • Computer literate adept with Microsoft programmes and other applications

    About Kier:

    Make the journey. Leave a legacy.

    Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is an inclusive employer.

    Let's shape your world together.

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