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Neighborhood Response Officer / Housing Repairs

December 1, 2025 | Comments Off on Neighborhood Response Officer / Housing Repairs

Neighbourhood Response - Housing Role

Contract role - long term

36 hours a week

Min 3 days a week on site

To ensure that neighbourhoods are places that residents want to live.

Great Opportunity to join a growing team

You'll do this by understanding local needs and working collaboratively with other teams, residents groups and external partners; ensuring estates are clean, safe and well maintained, and improvements are identified, planned and delivered.

To investigate breaches of tenancy, support more vulnerable customers and ensure that anti-social behaviour is addressed and prevented by working collaboratively with colleagues and external agencies. Successful delivery will involve a strong collaborative approach across teams and departments, local partners and residents.

Key responsibilities

  • Develop and deliver neighbourhood plans
  • Deliver a programme of regular estate inspections and prioritising fire safety risk assessment follow up work.
  • Work with local residents groups to develop local community facilities, activities and events as part of a neighbourhood plan and local offers.
  • Work collaboratively with local partners such as safer neighbourhood teams, the voluntary sector and youth services on neighbourhood safety and ASB issues, for ad hoc or routine meetings as appropriate.
  • Liaise with other departments on neighbourhood improvements and services
  • Visit customers in breach of their tenancy or lease agreement where tasked to do so
  • Visit customers who may require additional support and assess whether they require on going tenancy sustainment.
  • Conduct viewings and sign ups or tenancy assignments.
  • Attend court to represent client and/or provide witness statements as required
  • Conduct evictions and attend stay hearings.
  • Checks on property condition as required for the purpose of mutual exchange, during the tenants notice period or planned visits.
  • Assist with major incidents and the decanting of tenants
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