Sep
9
Neighbourhood Housing Officer
September 9, 2024 | Comments Off on Neighbourhood Housing Officer
Neighbourhood Housing Officer
Based in Tower Hamlets
Temporary on going contract
£22.13per hour
You will have responsibility for managing a Neighbourhood patch providing tenancy neutral Housing and Estate management services and will be expected to:
- Manage the patch to an exceptionally high standard engaging with and involving residents in the management of their Neighbourhood through regular estate inspections.
- Pro-actively deal with all potential hazards and Fire Risk Assessment actions.
- To ensure the speedy lettings of property in line with Tower Hamlets Homes' and national BVPI targets.
- Support and sustain tenancies to prevent homelessness through the provision of general tenancy support to residents to help sustain their tenancy.
- To undertake sensitively and effectively all aspects of tenancy management
- To case manage residents with additional needs.
- To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments including attending Court to give evidence.
- Deal sympathetically and effectively with clients, often in stressful circumstances, by telephone, office interview, home visit and when representing the Council in court.
- Have sound judgement and the ability to prioritise effectively.
- Meet various performance targets.
- Have experience in using Northgate (SX3) and Contact manager IT systems.