Nov

27

Office Administrator

November 27, 2023 | Comments Off on Office Administrator

Monday-Friday
8:30-5pm
Permanent position
£23-28,000 per annum
Office based
Previous admin experience essential

The Role

Dealing with general calls and administration duties, taking specific ownership on repair calls, follow up on recommendations, issue quotes, order parts, preparing jobs for invoicing.

Working with Team Leader on bookings on all repairs and servicing, ensuring follow through, updating spreadsheet, creating reports and quotes updating spreadsheets, ensuring allocations are achievable (logistically and time efficiently).

General Day to day administration work as follows;

  • KPI reporting
  • Referring for new boilers
  • Ordering best price parts and raising purchase orders
  • Reporting on recalls
  • Assessing where supervisory visits are required
  • Reporting immediately on receipt of warning notice/ safe guarding issues
  • Responding to all email requests based on priority
  • Keeping residents updated
  • Dealing with suppliers
  • Requesting orders for chargeable items
  • Preparing jobs for invoicing
  • Allocating best "fit" engineer/s
  • Closing down jobs on system
  • Liaising with Surveyors and arranging joint visits Duties to:
  • Handle in/outbound telephone/email enquiries professionally and efficiently
  • Ensure that procedures are followed
  • Deal with any complaints when required and bring to the attention of the appropriate Manager any escalated complaints
  • Deal with any paperwork required and support the accounts department.
  • Deal with general administration duties
  • Book, allocate and organise work for
  • Liaise with suppliers, operatives, customers/clients and other office
  • Attend regular update meetings to discuss contract performance & raise any
  • Create and update any existing excel spreadsheets
  • Monitor and oversee all daily services ensuring they are allocated to relevant engineers
  • Investigate service appointments that have had repeat visits and highlight to Manager as and when necessary
  • Manage engineers' daily workload, ensuring engineers are in the correct locations with correct amount of daily work
  • Update their bespoke software with correct job notes relating to queries
  • Be flexible and help out with other areas when colleagues are busy or absent
  • Any other duties as and when required in order to meet the needs of the business
  • To communicate and check engineers work from the previous day to ensure all jobs are closed down

Desired Skills & Experience

We are looking for an enthusiastic, approachable, and practical person to join our team. You will have:

  • Excellent command of the spoken and written English Language
  • The ability to work under pressure and meet deadlines
  • Attention to detail with good computer skills including excel
  • Self-starter and a good proactive thinker with good organisational skills
  • Prioritisation and time management of own
  • Customer service experience from previous roles All applicants must have a valid right to work in the UK


Benefits

  • We offer a fun & friendly work environment
  • Casual dress code
  • Company pension
  • Christmas & Summer parties
  • 28 days holiday (including bank holidays)
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