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Office Manager
October 1, 2021 | Comments Off on Office Manager
Location: Aylesford
Business Unit: Utilities - Telecoms
Contract: Permanent
Connecting people, powering the UK.
From Telecoms to Power, from Lands' End to John O'Groats.
Kier Group is one of the Top 3 utility providers here in the UK - helping connect, heat and power the country from Lands' End to John O'Groats. Our sector expertise stretches across telecoms, gas and water, working with emerging technologies to the most exacting standards of safety and quality. What does it take to join this team that keeps water running for over 15 million homes and businesses, maintaining 65km of gas pipes and installing one million metres of fibre optic cable every year? It takes people like you.
It's taken a great deal for Kier Group to become one of the UK's Top 3 utility providers. It's taken people like you. Professionals who can help connect, heat and power over 15 million homes and businesses - in a team that works with emerging technologies to maintain 65km of gas pipes and install one million metres of fibre optic cable every year.
Key Responsibilities
Responsible for the day to day management of the Back Office and acting as the main link between the back office support teams and the operational field delivery teams. This role forms an integral part of the Communications division. The Office Manager will provide effective management of all elements of the back office control, contributing to an efficient, cost effective and customer focused service for all internal and external customers. The remit will include the management and delivery to operational field teams incorporating all planning, performance reporting, complaint management, to ensure the successful delivery of a contract with the Client.
The Office Manager will provide leadership, support & development to all team members. Ensure through liaison with the Senior Management that all operational personnel are deployed suitably to ensure compliance with both the Client and Kier commercial and SLA requirements and ensure all performance data is delivered to a timely and accurate manner. You will provide support to Senior Management in line with Kier Operating procedures highlighting both good practice and addressing and advising on areas of improvement. Lead by example driving a field support ethos, supporting our field personnel to meet our client's needs. You will be responsible for developing/building relationships with client and other parties during the course of the contract period.
You will operate in a manner that ensures you assist the team in hitting its targets within the parameters of the agreed service level agreement and KPIs, with focus on the Customer, resource/workload requirements and the resolution of escalated complaints in a timely manner. Prepare and submit reports and presentations as required on a regular basis and attend & chair all required external and internal meetings. Ensure compliance at workforce level with the Kier Safety Management System, Contract Specification, and Codes of Practice. Maintain an up to date understanding of technical, contractual and commercial requirements of the Contract. You will also work with your fellow Managers to ensure that overall contractual performance is maintained and supported at all times.
What do we need from you?
To be successful in this role you will need to be operationally and commercially aware with proven experience in a similar role within the contracting Telecommunications/Media market. Possess flexibility and have strong analytical and technical skills with excellent communication skills. You will have the ability to build strong relationships, exceed client expectations, the ability to manage conflict and able to motivate, manage, develop and grow a successful team. You must be able to drive and have a valid UK driving licence.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a company car or allowance, private healthcare, eligibility to a discretionary bonus plan, a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, please contact our recruitment team.
Flexible/Agile Working
At Kier we believe that - wherever we can, whether office or site-based - we should embrace an agile/flexible approach to working. We are proud to offer our employees the opportunity, where we can, to do this. Please don't hesitate to ask during the recruitment process around agile working and flexibility - We'll do our best to support you.
Make the journey. Leave a legacy.
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk
If you require any reasonable adjustments during any part of the application process please let us know so we can discuss and arrange these.
We reserve the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page