Apr

18

Operational Support Manager – Performance Analyst/Manager

April 18, 2023 | Comments Off on Operational Support Manager – Performance Analyst/Manager

We're looking for an Operational Support Analyst to work within our Ministry of Justice and Home Office Contract Administration team based in Basingstoke. Within this role, you can enjoy access to our Green Car Scheme and our SmartSpending App and even more.

Location: Basingstoke

Contract: Permanent, 40 hours per week

Responsibilities

As an Operational Support Analyst, you'll be working within the Contract Administration team, supporting them in the management of KPI's, system data and reporting.

Your day to day will include:

  • Managing the SLA's and KPI's for the contract, knowledge of these in line with the contract and to actively manage to meet contractual requirements to prevent penalties.

  • Analysing performance data and reports to identify performance trends and failures, identify corrective actions and work with operational colleagues to implement remedial actions.

  • Working with Finance colleagues to monitor work order classification and align to contract.

  • Providing a professional, efficient, and effective service delivery experience to both internal and external customers.

  • Working with the operational team to monitor and resolve any issues and request additional support where required.

What are we looking for?

This role of Operational Support Analyst is great for you if:

  • You have experience working with Microsoft office packages including Excel and Outlook

  • You have experience working in an office environment and an administrative support role.

  • Have knowledge of Concept or similar CAFM system

We're all about finding potential here at Kier, and transferable skills are always welcome! So even if you don't tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

We're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance, and more

  • Matched Pension scheme up to 7.5%

  • Access to two Share Schemes (Sharesave and Share Incentive Plan)

  • Flexible benefits options

  • Employee Assistance Programme with access to a 24/7 advice line

And so much more! You can read the full details of all of our benefits on our website.

Who is Kier?

As a leading UK infrastructure services, construction and property group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK.

Our projects are those that support the local communities we work in, helping them thrive and progress. We take pride in bringing specialist knowledge, sector leading experience and fresh thinking to all that we do.

We are collaborative, trusted and focused, and we will empower you to achieve your career goals, and listen to your thoughts, ideas and challenges.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives. You can see more about our .

Due to the nature of this contract, this role requires a Government Counter Terrorism Check (CTC) clearance, which takes place during your employment and can take 1-6 months to complete. These checks are conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including holding a valid passport, and the requirement of having lived in the United Kingdom for the last 5 years prior to your application (gaps of more than 4 weeks abroad at any one time may have an adverse effect of acceptance of the application or completion of the checks). You can find out more information at gov.uk/government/organisations/united-kingdom-security-vetting

Closing Date: 18 May 2023

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

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