Jul
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Operations Assistant
July 28, 2023 | Comments Off on Operations Assistant
About us
We are LiFE Residential and we're one of the London's leading privately-owned real estate agencies. We specialise in newly build developments, and we have deep partnerships with global and national property developers, including Galliard Homes and City & Docklands.
We look after 4500 homes across London and have 8 branches across the city, and two international offices in Hong Kong and Singapore. We're always on the lookout for anyone passionate about helping us give best in class service to our property owners, residents, and partners.
About the role
The Operations Assistant you will be supporting the Head of Operations driving seamless workflow at optimum standards through all departments of the business. Simultaneously, ensuring compliance in all aspects is adhered to whether its industry regulations, data protection, health and safety, anti-money laundering or any other relevant legislative requirements.
- Identify process inefficiencies and devise methods to eradicate them.
- Design & implement new companywide processes.
- Create & maintain internal user guides & SOPs.
- Day to day management of our main CRM system
- Creating bespoke reports to provide the Senior Management team with various company insights and to support with the management of ad hoc tasks.
- Maintain/update contracts such as landlord terms, offer letters, tenancy agreements, tenancy guides and so on.
- Identify and communicate new industry legislation to the wider team.
- Supporting the Head of Operations with the roll out of new software packages.
About You
- Ideally have a thorough understanding of day-to-day operations within an estate & letting agent although other industries will be considered
- NFoPP Level 3 qualification of similar industry equivalent is preferable
- Highly organised with the ability to successfully manage multiple projects simultaneously
- Demonstrate a strong use of initiative
- Able to maintain discretion
The Benefits
- Hybrid (remote) working
- 25 Days holiday, plus bank holidays, and additional days for long service and an extra day on your birthday
- Private healthcare insurance through Vitality and Health Shield
- Team and Company socials
- Time off for Charity work
- Paid NFoPP Qualification
- Quarterly KPI Bonuses
If you're ready to apply, or just want to know more, get in touch with us or apply!