Dec
19
Complaints Lead / Manager – Housing Repairs
December 19, 2025 | Construction Jobs | Comments Off on Complaints Lead / Manager – Housing Repairs
CONTRACT ROLE
Exciting Opportunity for a Complaints Lead / Manager
Working with a Large Housing group in North West London
Long term contract to permanent
Hybrid Position - Rate negotiable
Must demonstrate experience of successful management of complaints and housing ombudsman code and LGSCO in local authority / housing sector
The role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational teams and clients/customers to meet or exceed contractual KPIs and internal SLAs, for operational performance
Experience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software's .
Essential:
- Knowledge of Health & Safety legislation, and statutory requirements in relation to the role
- Good understanding of Social Housing Building Maintenance and customer satisfaction.
Other key duties include:
- Monitoring quality, ensuring our reporting systems are fully up to date and audit-able and that the correct procedures have been followed;
- Liaise with Supervisors on a day to day basis to eliminate any issues that may lead to repairs running over deadline;
- Monitoring performance dashboard to ensure the schedulers are achieving their utilisation targets and taking appropriate and timely action where targets may be missed
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
Requirement
- Senior/Head of service role within a customer experience, customer resolutions and allocations within social housing - and ALMO experience is desirable
- Experience of social housing regulation and working within the Housing Ombudsman complaint handling code
- TSMs and increasing satisfaction
- Customer Excellence accreditation
- Working with the Board Member responsible for complaints
- Strategic oversight of delivering the customer experience and meeting the Consumer Standards relevant to the customer experience
- Working with Senior Leadership Team across SHP
- Providing assurance reporting and management information to Board, the Client and the executive team
Desirable for candidate:
- Excellent communication skills
- Strong interpersonal skill working with people at all levels
- Analytically skills to interpret data and monitor trends
- Strong customer focus and excellent telephone manner
- Leadership skills and the ability to motivate and develop staff
This role will be supporting new processes and working closely with management to achieve a strong and happy environment across the board.
If you would like to be considered please submit a CV or call 02073487000
Dec
19
Complaints Lead / Manager – Housing Repairs
December 19, 2025 | Construction Jobs | Comments Off on Complaints Lead / Manager – Housing Repairs
CONTRACT ROLE
Exciting Opportunity for a Complaints Lead / Manager
Working with a Large Housing group in North West London
Long term contract to permanent
Hybrid Position - Rate negotiable
Must demonstrate experience of successful management of complaints and housing ombudsman code and LGSCO in local authority / housing sector
The role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational teams and clients/customers to meet or exceed contractual KPIs and internal SLAs, for operational performance
Experience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software's .
Essential:
- Knowledge of Health & Safety legislation, and statutory requirements in relation to the role
- Good understanding of Social Housing Building Maintenance and customer satisfaction.
Other key duties include:
- Monitoring quality, ensuring our reporting systems are fully up to date and audit-able and that the correct procedures have been followed;
- Liaise with Supervisors on a day to day basis to eliminate any issues that may lead to repairs running over deadline;
- Monitoring performance dashboard to ensure the schedulers are achieving their utilisation targets and taking appropriate and timely action where targets may be missed
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
Requirement
- Senior/Head of service role within a customer experience, customer resolutions and allocations within social housing - and ALMO experience is desirable
- Experience of social housing regulation and working within the Housing Ombudsman complaint handling code
- TSMs and increasing satisfaction
- Customer Excellence accreditation
- Working with the Board Member responsible for complaints
- Strategic oversight of delivering the customer experience and meeting the Consumer Standards relevant to the customer experience
- Working with Senior Leadership Team across SHP
- Providing assurance reporting and management information to Board, the Client and the executive team
Desirable for candidate:
- Excellent communication skills
- Strong interpersonal skill working with people at all levels
- Analytically skills to interpret data and monitor trends
- Strong customer focus and excellent telephone manner
- Leadership skills and the ability to motivate and develop staff
This role will be supporting new processes and working closely with management to achieve a strong and happy environment across the board.
If you would like to be considered please submit a CV or call 02073487000
Dec
19
Complaints Lead / Manager – Housing Repairs
December 19, 2025 | Construction Jobs | Comments Off on Complaints Lead / Manager – Housing Repairs
CONTRACT ROLE
Exciting Opportunity for a Complaints Lead / Manager
Working with a Large Housing group in North West London
Long term contract to permanent
Hybrid Position - Rate negotiable
Must demonstrate experience of successful management of complaints and housing ombudsman code and LGSCO in local authority / housing sector
The role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational teams and clients/customers to meet or exceed contractual KPIs and internal SLAs, for operational performance
Experience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software's .
Essential:
- Knowledge of Health & Safety legislation, and statutory requirements in relation to the role
- Good understanding of Social Housing Building Maintenance and customer satisfaction.
Other key duties include:
- Monitoring quality, ensuring our reporting systems are fully up to date and audit-able and that the correct procedures have been followed;
- Liaise with Supervisors on a day to day basis to eliminate any issues that may lead to repairs running over deadline;
- Monitoring performance dashboard to ensure the schedulers are achieving their utilisation targets and taking appropriate and timely action where targets may be missed
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
Requirement
- Senior/Head of service role within a customer experience, customer resolutions and allocations within social housing - and ALMO experience is desirable
- Experience of social housing regulation and working within the Housing Ombudsman complaint handling code
- TSMs and increasing satisfaction
- Customer Excellence accreditation
- Working with the Board Member responsible for complaints
- Strategic oversight of delivering the customer experience and meeting the Consumer Standards relevant to the customer experience
- Working with Senior Leadership Team across SHP
- Providing assurance reporting and management information to Board, the Client and the executive team
Desirable for candidate:
- Excellent communication skills
- Strong interpersonal skill working with people at all levels
- Analytically skills to interpret data and monitor trends
- Strong customer focus and excellent telephone manner
- Leadership skills and the ability to motivate and develop staff
This role will be supporting new processes and working closely with management to achieve a strong and happy environment across the board.
If you would like to be considered please submit a CV or call 02073487000
Dec
19
Complaints Lead / Manager – Housing Repairs
December 19, 2025 | Construction Jobs | Comments Off on Complaints Lead / Manager – Housing Repairs
CONTRACT ROLE
Exciting Opportunity for a Complaints Lead / Manager
Working with a Large Housing group in North West London
Long term contract to permanent
Hybrid Position - Rate negotiable
Must demonstrate experience of successful management of complaints and housing ombudsman code and LGSCO in local authority / housing sector
The role will involve monitoring KPIs (key performance indicators) and work to improve relationships between operational teams and clients/customers to meet or exceed contractual KPIs and internal SLAs, for operational performance
Experience driving customer service best practice and complaint resolution. Ability to motivate a team with clear direction and leadership. Strong people management skills. Ability to build and nurture strong working relationships with colleagues and clients. Advanced IT Skills including planning software's .
Essential:
- Knowledge of Health & Safety legislation, and statutory requirements in relation to the role
- Good understanding of Social Housing Building Maintenance and customer satisfaction.
Other key duties include:
- Monitoring quality, ensuring our reporting systems are fully up to date and audit-able and that the correct procedures have been followed;
- Liaise with Supervisors on a day to day basis to eliminate any issues that may lead to repairs running over deadline;
- Monitoring performance dashboard to ensure the schedulers are achieving their utilisation targets and taking appropriate and timely action where targets may be missed
- Provide leadership to the team through effective coaching, mentoring, 121s and team meetings.
- Ensure team members understand their role and areas of responsibilities.
Requirement
- Senior/Head of service role within a customer experience, customer resolutions and allocations within social housing - and ALMO experience is desirable
- Experience of social housing regulation and working within the Housing Ombudsman complaint handling code
- TSMs and increasing satisfaction
- Customer Excellence accreditation
- Working with the Board Member responsible for complaints
- Strategic oversight of delivering the customer experience and meeting the Consumer Standards relevant to the customer experience
- Working with Senior Leadership Team across SHP
- Providing assurance reporting and management information to Board, the Client and the executive team
Desirable for candidate:
- Excellent communication skills
- Strong interpersonal skill working with people at all levels
- Analytically skills to interpret data and monitor trends
- Strong customer focus and excellent telephone manner
- Leadership skills and the ability to motivate and develop staff
This role will be supporting new processes and working closely with management to achieve a strong and happy environment across the board.
If you would like to be considered please submit a CV or call 02073487000
Dec
19
Groundworker
December 19, 2025 | Construction Jobs | Comments Off on Groundworker
2x Groundworkers required for work on a Commercial Site in Appleby CA16
Start 5th Jan 2026 for 6 Months work
Foundations & Drainage
- Rate is negotiable - we can pay CIS, Umbrella and PAYE
- 39 hours minimum per week
- CSCS Card and previous experience is essential
To apply for this role you must be able to provide the following information
- Proof of valid CPCS/NPORS/CSCS
- Picture of either passport or birth certificate and NI number
- 2 working references to validate previous experience working within a similar role
Please apply online for this vacancy or call Rachel or Louise on 0191 814 1360 / 07752 470233
Dec
19
Groundworker
December 19, 2025 | Construction Jobs | Comments Off on Groundworker
2x Groundworkers required for work on a Commercial Site in Appleby CA16
Start 5th Jan 2026 for 6 Months work
Foundations & Drainage
- Rate is negotiable - we can pay CIS, Umbrella and PAYE
- 39 hours minimum per week
- CSCS Card and previous experience is essential
To apply for this role you must be able to provide the following information
- Proof of valid CPCS/NPORS/CSCS
- Picture of either passport or birth certificate and NI number
- 2 working references to validate previous experience working within a similar role
Please apply online for this vacancy or call Rachel or Louise on 0191 814 1360 / 07752 470233