Jan
22
Income Officer
January 22, 2025 | Construction Jobs | Comments Off on Income Officer
Income Officer
South East
£18p/h
Looking for someone to start immediately
Income officer working in the Garages Team managing garage rent accounts working within Homeownership Services.
To be the first point of contact for the Council in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.
Responsibilities:
- To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.
- To produce reports for the Homeownership Manager (Income), as and when required.
- To undertake interviews with customers, site, office and home visits, in connection with the portfolio.
- To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence.
- To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures.
- To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services.
Essential Knowledge, Skills and Experience:
- Good communication and negotiating skills.
- Demonstrate attention to detail, accuracy and excellent organisational skills.
- Be computer literate, specifically Microsoft Word and Excel.
- Experience of working in a team to achieve high performance targets
Jan
22
Income Officer
January 22, 2025 | Construction Jobs | Comments Off on Income Officer
Income Officer
South East
£18p/h
Looking for someone to start immediately
Income officer working in the Garages Team managing garage rent accounts working within Homeownership Services.
To be the first point of contact for the Council in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.
Responsibilities:
- To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.
- To produce reports for the Homeownership Manager (Income), as and when required.
- To undertake interviews with customers, site, office and home visits, in connection with the portfolio.
- To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence.
- To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures.
- To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services.
Essential Knowledge, Skills and Experience:
- Good communication and negotiating skills.
- Demonstrate attention to detail, accuracy and excellent organisational skills.
- Be computer literate, specifically Microsoft Word and Excel.
- Experience of working in a team to achieve high performance targets
Jan
22
Income Officer
January 22, 2025 | Construction Jobs | Comments Off on Income Officer
Income Officer
South East
£18p/h
Looking for someone to start immediately
Income officer working in the Garages Team managing garage rent accounts working within Homeownership Services.
To be the first point of contact for the Council in respect to all garages, barrow stores and non-residential property rent account queries. By negotiating payment plans and deciding on which cases to instruct legal to sue, the post holder is directly responsible for the non-residential income stream into exchequer services and the HRA and will have a direct influence on the monthly income and arrears totals which are reported to senior management at the corporate income and debt meetings.
Responsibilities:
- To maintain appropriate relationships with other departments of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.
- To produce reports for the Homeownership Manager (Income), as and when required.
- To undertake interviews with customers, site, office and home visits, in connection with the portfolio.
- To administer in accordance with current policies and procedures and with the authorisation of the Homeownership Manager (Income), instalment agreements, any other appropriate assistance that can be given to your customers to assist them to pay their rent and other non-residential charges in accordance with the terms of their licence.
- To have real and meaningful ownership of the garages, barrow stores and non-residential portfolio including responding to enquiries from customers, their representatives or other departments. Liaising with colleagues within homeownership services or other council departments to provide a clear, concise and accurate response that reflects our policies and procedures.
- To operate as an effective team member carrying out additional duties as required ensuring excellent customer service across the team and wider homeownership services.
Essential Knowledge, Skills and Experience:
- Good communication and negotiating skills.
- Demonstrate attention to detail, accuracy and excellent organisational skills.
- Be computer literate, specifically Microsoft Word and Excel.
- Experience of working in a team to achieve high performance targets
Jan
22
Assistant Resident Services Manager
January 22, 2025 | Construction Jobs | Comments Off on Assistant Resident Services Manager
Assistant Resident Services Manager - North Acton - £32,000 to £35,000 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Aiming to achieve 97% and above occupancy
- Completing all applicant vetting
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Providing weekly statistics on enquiries and producing market analysis on rents
- Negotiating renewal tenancy terms and processing the relevant documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
- Previous BTR/Lettings/Property Management experience required
- Candidate with strong leasing experience would be ideal
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: Monday to Friday 9am to 6pm (Occasional Saturday if a resident event with a day off in lieu given)
Salary: £32,000 to £35,000 plus 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Jan
22
Assistant Resident Services Manager
January 22, 2025 | Construction Jobs | Comments Off on Assistant Resident Services Manager
Assistant Resident Services Manager - North Acton - £32,000 to £35,000 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Aiming to achieve 97% and above occupancy
- Completing all applicant vetting
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Providing weekly statistics on enquiries and producing market analysis on rents
- Negotiating renewal tenancy terms and processing the relevant documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
- Previous BTR/Lettings/Property Management experience required
- Candidate with strong leasing experience would be ideal
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: Monday to Friday 9am to 6pm (Occasional Saturday if a resident event with a day off in lieu given)
Salary: £32,000 to £35,000 plus 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk
Jan
22
Assistant Resident Services Manager
January 22, 2025 | Construction Jobs | Comments Off on Assistant Resident Services Manager
Assistant Resident Services Manager - North Acton - £32,000 to £35,000 plus 10% discretionary bonus
My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.
Key Responsibilities
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Aiming to achieve 97% and above occupancy
- Completing all applicant vetting
- Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
- Processing offers and completing all tenancy documentation
- Providing weekly statistics on enquiries and producing market analysis on rents
- Negotiating renewal tenancy terms and processing the relevant documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Work alongside the Building Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
- Previous BTR/Lettings/Property Management experience required
- Candidate with strong leasing experience would be ideal
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: Monday to Friday 9am to 6pm (Occasional Saturday if a resident event with a day off in lieu given)
Salary: £32,000 to £35,000 plus 10% discretionary bonus
Extensive benefits: please ask for benefits booklet
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk