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FM Helpdesk Advisor Location: Manchester City Centre? Full-Time | 4 months temp (initially) | 24/7 Helpdesk Environment

We're looking for an organised and customer-focused FM Helpdesk Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests.

As the first point of contact for FM issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.

Key Responsibilities Act as the first point of contact for FM-related queries via phone.

Log, allocate, and update service requests accurately within the CAFM system.

Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders.

Monitor planned and reactive maintenance performance, taking action to meet SLAs.

Raise and manage purchase orders for materials, uniforms, and parts.

Upload and maintain compliance documentation to ensure high audit scores.

Communicate effectively with customers, contractors, and internal account teams.

Support colleagues during busy periods or absences.

About You Experienced in using CAFM systems

Strong background in customer service, helpdesk, or call centre environments.

Confident communicator with excellent telephone etiquette.

Highly organised with strong attention to detail and multitasking ability.

Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).

Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.

Qualifications & Experience

Experience in facilities management, maintenance, or a related field (desirable).

Proven experience coordinating contractors or suppliers.

If you are interested and feel you fit the above requirements. Please apply or call Jess on 01618869670

FM Helpdesk Advisor Location: Manchester City Centre? Full-Time | 4 months temp (initially) | 24/7 Helpdesk Environment

We're looking for an organised and customer-focused FM Helpdesk Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests.

As the first point of contact for FM issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.

Key Responsibilities Act as the first point of contact for FM-related queries via phone.

Log, allocate, and update service requests accurately within the CAFM system.

Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders.

Monitor planned and reactive maintenance performance, taking action to meet SLAs.

Raise and manage purchase orders for materials, uniforms, and parts.

Upload and maintain compliance documentation to ensure high audit scores.

Communicate effectively with customers, contractors, and internal account teams.

Support colleagues during busy periods or absences.

About You Experienced in using CAFM systems

Strong background in customer service, helpdesk, or call centre environments.

Confident communicator with excellent telephone etiquette.

Highly organised with strong attention to detail and multitasking ability.

Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).

Able to work in a fast-paced, 24/7 environment with a focus on accuracy and service.

Qualifications & Experience

Experience in facilities management, maintenance, or a related field (desirable).

Proven experience coordinating contractors or suppliers.

If you are interested and feel you fit the above requirements. Please apply or call Jess on 01618869670

Role: Chef Hospitality location: Goole, DN14 Pay: £16.25ph Shifts: Saturday & Sunday - 7am - 12:00pm
Start: ASAP

Legal compliance Required: Food Safety Certificate Level 2 Food allergens certificate Certification Food Safety Certificate Level Uniform

Job Description:

Uniform - white chef jacket, black trousers, steel toe safety shoes, chef hat/skull cap, butchers apron. Bring sharp knives safely wrapped in a knife roll/case, do not wrap in a cloth.

To ensure the provision of food and beverages to the highest standard To prepare menu items in accordance with organisations requirements. To maintain the highest level of customer service, keeping complaints to a minimum and ensuring these are dealt with professionally and promptly. Maintain a clean and organised kitchen environment, following all health and safety regulations. Monitor food costs and inventory levels, ensuring efficient use of resources. Stay current with industry trends and best practices, continuously improving our culinary offerings.

Role: Chef Hospitality location: Goole, DN14 Pay: £16.25ph Shifts: Saturday & Sunday - 7am - 12:00pm
Start: ASAP

Legal compliance Required: Food Safety Certificate Level 2 Food allergens certificate Certification Food Safety Certificate Level Uniform

Job Description:

Uniform - white chef jacket, black trousers, steel toe safety shoes, chef hat/skull cap, butchers apron. Bring sharp knives safely wrapped in a knife roll/case, do not wrap in a cloth.

To ensure the provision of food and beverages to the highest standard To prepare menu items in accordance with organisations requirements. To maintain the highest level of customer service, keeping complaints to a minimum and ensuring these are dealt with professionally and promptly. Maintain a clean and organised kitchen environment, following all health and safety regulations. Monitor food costs and inventory levels, ensuring efficient use of resources. Stay current with industry trends and best practices, continuously improving our culinary offerings.

Resident Liaison Officer
Temp on going contract
Covering South East London
£23.95 per hour Umbrella

Successful candidates will be based in the Morden office but be expected to travel across Bromley, Lambeth, Lewisham and Croydon to attend resident surgeries and meet with residents in their homes. Please do not submit candidates who would be unwilling to be office based in Morden 3 days a week nor commit to the work-related travel across South London.

Candidates will need exceptional customer-facing skills and a good understanding of housing management issues.

• Participate and when required lead on local service resident engagement strategies
• Analysis of key data to be used to form our service improvement strategies.
• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre
• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders
• Manage effective customer communication to ensure that customer satisfaction is high
• Organise and attend stakeholder meetings and produce communication materials using a variety of methods
• Key member of the Housing Neighbourhood Team and will represent the team at meetings and will lead smaller project teams where appropriate
• Provide a customer focused service ensuring all tasks are completed and complaints and/or requests from residents and stakeholders are actioned effectively

Resident Liaison Officer
Temp on going contract
Covering South East London
£23.95 per hour Umbrella

Successful candidates will be based in the Morden office but be expected to travel across Bromley, Lambeth, Lewisham and Croydon to attend resident surgeries and meet with residents in their homes. Please do not submit candidates who would be unwilling to be office based in Morden 3 days a week nor commit to the work-related travel across South London.

Candidates will need exceptional customer-facing skills and a good understanding of housing management issues.

• Participate and when required lead on local service resident engagement strategies
• Analysis of key data to be used to form our service improvement strategies.
• Facilitate and co-ordinate responses to customers, by working with the local housing team, Customer Contact Centre
• Identify relevant internal and external stakeholders to ensure that any changes to service relating to the project are looked at in their entirety and the full impact of change is understood by all stakeholders
• Manage effective customer communication to ensure that customer satisfaction is high
• Organise and attend stakeholder meetings and produce communication materials using a variety of methods
• Key member of the Housing Neighbourhood Team and will represent the team at meetings and will lead smaller project teams where appropriate
• Provide a customer focused service ensuring all tasks are completed and complaints and/or requests from residents and stakeholders are actioned effectively

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