Aug
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August 8, 2019 | Comments Off on Performance Manager
Title: Performance ManagerSalary and benefits: Competitive Salary, Company Car, 26 days annual leave, matched pension, x 2 share schemes, over 800 retail benefits, Ability to buy up to 5 days holiday
Location: Within a commutable discount from Kidlington, OxfordshireBusiness area: Utilities - Thames Water AllianceClosing date for applications 22/08/2019Introduction:Working in Partnership with Thames Water, Kier Utilities is not your typical water contracting company. Just take a look at how we relate to Thames Waters' Here for you Campaign that underpins everything that we do, and you'll start to get a feel for our culture.
It's collaborative, innovative and inspiring. We put people at the heart of our business and we truly love what we do! If you care about delivering a first-class job with excellent customer service, your career and the environment, then we want to hear from you.
Key Responsibilities:
Auditing the skills of our resources
Provide any mentoring or development needed to ensure efficient and effective execution of work in a cost effective and productive manner.
Implement, monitor and achieve targets for health and safety, customer satisfaction, quality, and commercial outputs as well as inputting into the development and implementation of consistent operating standards and processes.
Champion a Customer focused approach to ensure that the service you and the teams you work with strives toward our company aspiration.
Working closely with the client to develop best practice and improve processes where opportunities exist.
Manage both internal and external data and benchmarking analysis. Provide interpretation of the findings and recommend/implement strategies to enable Kier to improve its own business performance and compare it with competitors
Provide on-going analysis of internal business data. To include reporting on core activities of the services and ad-hoc analysis as and when requested
Maximise the day-to-day organisation, planning and control of labour, plant and resources to ensure efficiency
Ensure costs (plant, labour, material and fuel) and risks are controlled
Investigate customer complaints and quality issues, and facilitate resolution
Skills and experience required:
Adopts a commercial approach to their thinking
Openly confronts performance issues
Can adapt style and approach to suit different individuals
Drives continuous improvement in process and service.
Strong leadership - always lead by example
Previous experience of a similar role
Advanced analytical skills
Financial and Commercial awareness
Make the journey. Leave a legacy.
Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
Let's shape your world together.