Jul

31

Planner

July 31, 2024 | Comments Off on Planner

Scheduler
Monday to Friday
Based in Stratford
Office based
£27,000per annum

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

  • Providing customer service to residents and customers
  • Arranging appointments for residents with Trades people in a cost effective and organised manner
  • Dealing with queries from residents, changing appointments
  • Rescheduling appointments using our planning tools
  • Logging current jobs onto our job management system/database
  • Working with Supervisors and trades people to organise and schedule work
  • Updating and changing information as the job changes
  • Ordering equipment needed for the job
  • The key person communicating between the resident and maintenance worker
  • Keeping all activity logged and up-to-date in an accurate manner
  • Liaising with staff at customer sites keeping them up-to-date with progress information
  • Follow the company's policies and procedures at all times
  • Cooperate with colleagues from other Departments in a timely manner if and when necessary
  • Provide information to your line manager in a timely manner when requested to do so
  • Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
  • Working predominantly on DRS ensuring operatives days are planned maximising productivity rearranging works where necessary to optimise the operatives route
  • Receiving phone calls from operatives on site
  • Deploying emergencies to the correct operative - ensuring all are covered by the day to day team and not passed to OOH except in extreme circumstances - Supervisors to be made aware when emergencies are passed to OOH
  • Ensuring that operatives are using and updating their PDAs correctly
  • Ensuring jobs raised in the interface are booked in within target
  • Ensuring that all follow on jobs are actioned by the end of the day - all jobs on the operatives schedules are to be red colour and full notes on Rocc
  • Printing and emailing all non PDA operatives works at the end of the working day
  • Back up to all other planners, covering any absences
«
»