Jun
17
PPM Contract Support Team Leader
June 17, 2022 | Comments Off on PPM Contract Support Team Leader
Be critical to our success in Kier Places, and join the Facilities Management team as a Team Leader supporting maintenance activities for Public Sector clients.
Contract Support Team Leader
Location: Flexible working available, where you will be based out of our Basingstoke office with home working available
Business Area: Kier Places - Facilities Management - Ministry of Justice & Home Office Estate Directorate
Contract & hours: Permanent, full time - 40 Hours per week, Monday to Friday, 8 hours per day shifts between 8am and 6pm
Kier Places are looking to recruit a Contract Support Team Leader to work within our Ministry of Justice and Home Office Contract Administration Team. The post holders will undertake day to day management and support duties for the Contract Administration office-based teams who are a team of Advisors who focus on PPM (Planned Preventive Maintenance).
Key Responsibilities
In this role, the Contract Support Team Leader will be proactive and responsible managers who will work effectively with other Customer Service Team Leaders to ensure an "end to end" service approach is always adopted. The role will carry out day to day liaisons and supervision of the teams, ensuring all processes are followed correctly while ensuring contractual SLA's and KPI's are met and KPI penalties are prevented.
Ensuring the team work efficiently, the Team Leader will make sure they effectively process their workloads against agreed volumes creating a 'right first time' approach and culture to service delivery within that team, and subsequently ensure quality audits are undertaken. All whilst building and maintaining excellent relationships with colleagues, clients and third parties.
What do we need from you?
Holding experience within a similar line management role and ideally with experience in the same environment you will hopefully have involvement with or knowledge of Concept or similar CAFM Systems. You'll need to be very IT literate with advanced Microsoft Excel skills and have excellent customer service skills.
Who are we?
We are Kier Facilities Management - the team that's putting people into FM, delivering innovative management and maintenance solutions, right across the UK. We're a crucial part of Kier Places, providing hard and soft facilities management to thousands of public buildings right across the country - offering you a role that will challenge and reward you, every single day.
Find out more here about the great we offer our employees.
Due to the nature of this role, you will also be required to complete a Counter Terrorism Check (CTC) Clearance (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 17th July 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.