May

31

Property Services Team Leader

May 31, 2023 | Comments Off on Property Services Team Leader

Monday - Friday
Permanent Position
Hybrid working available
£33,000-38,000 per annum (dependent on experience)
Must have strong experience in scheduling/planning

Your responsibilities will include:

  • Effective line management of one of the Property Services scheduling teams. You will lead, manage, motivate, engage, and support the team to deliver a customer focused service.
  • Support Senior Managers to monitor and manage third party contractor performance to achieve agreed service levels and KPIs.
  • Investigating complaints (informal and formal) and expressions of dissatisfaction with the service; Respond to customers within our published service standards, both verbally and in writing.
  • The timely production of management reports to support service delivery and meet business requirements.
  • Providing leadership to the team through effective coaching, mentoring, 121s and team meetings. Ensure team members understand their role and areas of responsibilities.
  • Being responsible for ensuring team members are inducted and adequately trained to fulfil their duties and adhere to internal processes and procedures. Ensure personal development plans are reviewed regularly.
  • Setting targets for your team and ensure these targets are monitored and regular reports/updates provided to support the business. Take corrective action where targets are under threat.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive. The successful candidate will:

  • Knowledge of property repairs and maintenance within the social housing sector
  • Experience of scheduling and planning of repairs and maintenance
  • Experience of successfully leading and line managing a team
  • Be self-motivated, resilient, assertive, and able to thrive in a fast paced environment
  • Aptitude for complex data analysis and report compilation
  • A proven track record of problem solving, identifying, and resolving issues promptly
  • Advanced IT skills and literacy skills
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