Oct
27
Reinstatement Coordinator
October 27, 2021 | Comments Off on Reinstatement Coordinator
Location: Basingstoke (Flexible/Agile Working Option is available with this position)
Salary: £25k to £28k
We are Kier, one of the UK's leading construction and infrastructure services, working on Virgin Media Contract, and we're looking for a Reinstatement Coordinator to join our Telecoms team in Basingstoke.
Key Responsibilities
As a Reinstatement Coordinator you will be responsible for monitoring reinstatement performance against KPIs, aiding in the implementation of reinstatement strategies and systems. You will provide support to reinstatement planning team members and the Reinstatement Planning Manager.
You will be managing the closure and completion of all jobs to achieve 100% customer satisfaction and 100% LOS. You will be responsible for the management of utilisation and productivity of the reinstatement workforce and the effective and efficient functioning of the Reinstatement Scheduling Team.
We are seeking candidates who:
- Can work in a busy environment with many interfaces to differing parts of the business.
- Communicating effectively with customers (internal and external), managing the customer's expectations and fulfilling promises made regarding work completion.
- NRSWA Knowledge
- Excellent IT and keyboard skills
- Excellent interpersonal, analytical and customer service and communication skills
- Able to show initiative, working on own or as part of a team
Kier Benefits
- A matched pension scheme from 4% - 7.5% depending on your contribution
- 26 days' annual leave + bank holidays
- Two employee Share Scheme options (Sharesave and Share Incentive Plan).
To find out more about the rewards and benefits at Kier, please visit the Kier website rewards-benefits section.
Advert Close Date: 24th November 2021
Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Should you require reasonable adjustments to complete an application and or at interview stage please do contact us via our website.
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