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Reinstatement Planning Team Leader

October 2, 2018 | Comments Off on Reinstatement Planning Team Leader

Reinstatement Planning Team Leader Location Lincoln Contract Anglian Water We have two positions to cover the East and the West business areas. This role will report into the Reinstatement Planning Manager and will lead the planning and progression team The main duties of this role:
  • Monitor reinstatement performance against KPI's
  • Aid in the implementation of reinstatement strategies and systems
  • Providing support to reinstatement planning team members and the Reinstatement Planning Manager
  • Line Management of the Scheduling Team
  • Responsibility for the management of utilization and productivity of the reinstatement workforce; a key component in achieving our budgetary stretch targets.
  • Manage the closure and completion of all jobs to achieve 100% customer satisfaction & 100% LOS
  • Accountable and responsible for the effective and efficient functioning of the reinstatement Scheduling team
You will be an expert in the utilisation of systems to produce effective schedules and reports. Through the use of a SAP. M2i and GAIA, you will enhance the process and procedures to deliver first class service. Individual requirements
  • The role requires an individual who can work in a busy environment with many interfaces to differing parts of the business
  • Communicating effectively with customers (internal and external), managing the customer's expectations and fulfilling promises made regarding work completion
  • Keep up to date with innovation and new processes
  • Be an ambassador for 'Make Today Great' programme and embed the 7 ninja's behaviours
  • Represent reinstatement at meetings where required and share any learning with the team
    • Behaviours
    • Open and honest in dealings with people
    • An excellent communicator
    • Constructively challenges
    • Willingness to deal with conflict to create a positive outcome
    • Sets high standards for health and safety
    • Resolves disagreements in an open and productive way
    • Operates at both strategic and tactical levels
    • Inspires a positive can do attitude
    • Praises and reinforces others achievements
    • Does what they say they are going to do. Is consistent in approach.
    Qualifications and Experience
  • Educated to GCSE standard or equivalent
  • An understanding of the IMR working practices
  • Excellent IT and keyboard skills
  • Excellent interpersonal, analytical and customer service and communication skills
  • Able to show initiative, working on own or as part of a team
  • SAP and scheduling tool skills
    • The closing date for this role is 16/10/18 Make the journey. Leave a legacy. Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. Kier is an inclusive employer. Let's shape your world together.
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