Aug
9
Repairs Admin – North London
August 9, 2024 | Comments Off on Repairs Admin – North London
Repairs Admin
North London
£19p/h
Repairs and maintenance
Looking for someone to start immediately
First line Admin required for large Housing Organisation - this will be working within the Repairs Team.
- Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
- Booking in repairs and speaking with tenants/operatives/sub-contractors
- In accordance with policy and practice, take customer repair orders, gather comprehensive repair information, accurately diagnose repairs, and schedule appropriate and relevant appointments.
- Updating systems regularly, organising and enforcing systems and regulations, and maintaining procedures for accurate record keeping
- Monitor the internal system to make sure that problems are resolved quickly by the relevant individual.
- Liaise with other departments where necessary to ensure positive expected outcomes are obtained
Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public
Desirable
- Previous experience working as Admin within a customer service / call centre environment
- Excellent written, verbal, questioning & interpersonal skills.
- Analytic skills.
- Strong customer experience ethos
Please send CV's through to be considered