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Repairs Call Handler / Administrator / Scheduling Roles

March 21, 2023 | Comments Off on Repairs Call Handler / Administrator / Scheduling Roles

Duties

First line Call Handler's required for large Housing Organisation - this will be working within the Repairs Team.

  • Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
  • Take customer repair orders, obtaining full repair information, accurately diagnosing repairs and making appropriate and relevant appointments in accordance with policy and practice.
  • Provide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Scheduler Role

  • Scheduling engineers diaries - prioritising work orders

Desirable

  • Previous experience working as a call handler within a customer service / call centre environment
  • Excellent written, verbal, questioning & interpersonal skills.
  • Analytical skills.
  • Strong customer experience ethos

There is both Temp or Perm positions available!!!!

Please send CV's through to be considered

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