Nov
19
Repairs Coordinator / Call Handler
November 19, 2021 | Comments Off on Repairs Coordinator / Call Handler
Repairs Coordinator / Call Handler
Location: Office based in Brecon or Llandrindod Wells
Business Area: Kier Places - Heart of Wales Property Services (HOWPS)
Contract: Permanent, full time - 37.5 hours a week
Hours: Monday to Friday - 7.5 hours per day, alternating weekly start/end times between 8am and 5pm
Be part of our exciting Joint Venture with Powys County Council.
Heart of Wales Property Services (HoWPS) is a 50:50 joint venture partnership between Powys County Council and Kier, a leading property, residential, construction and services group. Our partnership began on 3 July 2017 and we are responsible for the repairs and maintenance work to council homes and public buildings across Powys. Employing approximately 150 people locally we are headquartered in Llandrindod Wells, and also have teams based in Newtown and Brecon.
Kier Places are recruiting now for a Repairs Coordinator / Call handler to join our team in Brecon or Llandrindod Wells, to support our HOWPS joint venture and assist with the delivery of day-to-day repairs & maintenance.
Key Responsibilities
In the post of Repairs Coordinator, you'll play a key role in a customer centric service delivery - providing a first point of contact for our client, key stakeholders and the operational team. Your day-to-day activities will include taking repair and maintenance requests, checking availability of resources, and scheduling for the necessary work to be undertaken.
What do we need from you?
Can you do it? Yes, you can - if you have outstanding customer service skills and meticulous attention to detail, with the ability to prioritise work, and meet deadlines in a fast-moving environment. Previous experience within the repairs & maintenance sector is highly desirable, as well as experience in a scheduling capacity, and knowledge of Opti Time, CRMs, and job booking systems.
What will you receive?
You can expect a competitive salary and an outstanding package that includes, a matched pension scheme up to 7.5%, 24 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Room to grow. Space to succeed. Join us today as a Repairs Coordinator / Call Handler.
Closing Date: 19th December 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.