Repairs Customer Service Advisor

October 21, 2024 | Comments Off on Repairs Customer Service Advisor

Repairs Customer Service Advisor
Temporary contract
Monday to Friday
36hours per week
Office based
£17.54per hour

FULL TIME OFFICE BASED ROLE. NO SCOPE FOR HYBRID OR REMOTE WORKING.

To provide an efficient and effective front line service dealing with a variety of service requests and providing information and guidance relating to repairs within Housing services
To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service.
To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.
To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.
To work as part of the repairs contact team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.
To take card payments to pay for a council service when required following the correct security protocols.
To demonstrate alignment with the Council's vision, aims and values.
To use effective communications, liaison and working relationships across the locality team.
To use all available information technology applications and other systems to provide information, advice and support for customers.

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