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Resident Liaison Administrator
June 24, 2022 | Comments Off on Resident Liaison Administrator
Kier Places provide essential property services to local authorities, councils, schools, the NHS, housing associations, and public sector government buildings - we are recruiting now for a Administrator to join our team in Walsall, to support the ongoing evolution & growth of Kier Places, and be critical to achieving success in delivering our contracts, projects & works within Housing Maintenance sector, with a national reach & local passion.
Resident Liaison Administrator
Location: Walsall Office based - Aldridge Brownhills area
Business Area: Housing Maintenance - Walsall Housing Group (whg) contract
Contract: Permanent, full time - flexible hours considered between 35 and 40 hours per week
Kier Places are recruiting now for an Administrator to join our Housing Maintenance team in Walsall, where your role will be key to supporting the delivery of a planned maintenance & repair solution for our prestigious client. You will be providing administrative support to your colleagues on the contract, the tradesman & operatives, the client, and the residents of the houses managed by the association.
Key Responsibilities
As an Administrator, we'll look to you to handle enquiries from all customers, document these and resolve them accordingly; input and update work orders on our systems and issue those work orders to operatives and sub-contractors; make calls to customers to update them on progress of work and complete customer satisfaction surveys, whilst assisting in the production of KPI data.
What do we need from you?
The ideal Administrator will be competent in using the Microsoft Office suite - it would be highly advantageous if you've had experience using workplace/work order management system such as our in-house system Concept Evo/FSI Go. You should also have some knowledge of & experience in similar industries to social housing, property/housing maintenance, construction, or property services; and have a customer-focused office administration background.
In order to deliver our Social Value commitment for this contract, we will ideally be looking for someone who lives within the postcodes of Aldridge, Brownhills, Pelsall or Walsall Wood, and may not be able to consider those who live outside of these postcodes.
Who are we?
Kier Housing Maintenance (HM) have long standing partnership agreements with housing associations, local authorities and private landlords to conduct responsive repairs and planned maintenance across various sites. Our commitment to our clients has resulted in us being shortlisted for Contractor of the Year at the UK Housing Awards 2020.
Find out more here about the great we offer our employees.
Room to grow. Space to succeed. Join us today as a Administrator.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Closing Date: 22nd July 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.