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Resident Liaison Officer
May 25, 2021 | Comments Off on Resident Liaison Officer
Resident Liaison Officer
Location: Hammersmith & Fulham, Tower Hamlets, and Southwark
Business Area: Kier Capital Projects - Cladding Replacement
Contract: Permanent, full time
Building Futures. Building Teams. Building Careers.
The Capital Projects Team have a pipeline of opportunities to deliver cladding replacement projects to residential buildings across London and the South East. This is an established team with a track record of delivering high quality projects with high levels of customer satisfaction. You will be working on a portfolio of projects predominantly involving the recladding of high-rise buildings, in which, by their nature, are safety critical works and involve significant fire and general safety risk, with typical project values between £2m and £9m, and of a construction nature.
Kier Places are currently looking to recruit Resident Liaison Officers to support the Contracts Managers and Site Managers with ensuring the business provides a customer focused service for all stakeholders involved on contracts in Hammersmith & Fulham, Tower Hamlets, and Southwark. As our workload is increasing, we are looking to expand the team. We are looking for an individual who has a passion for the project at hand, and securing work, whilst also being able to work as part of a closely knit team that has the opportunity to develop and control its own destiny. We understand this approach is essential to ensure we consistently win work and secure repeat business.
Key Responsibilities
The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
What do we need from you?
Ideally, you'll have an understanding of relevant legislation & compliance issues surrounding housing & property, and have a customer service background, with the ability to deal with sensitive & difficult scenarios.
What will you receive?
You can expect a competitive salary and an outstanding package that includes a company car or allowance, a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday), two employee Share Scheme options (Sharesave and Share Incentive Plan), together with additional valuable benefits such as:
- One professional membership fee reimbursement
- Free Life Assurance + option for extra self-cover or for your partner
- Flexible and Agile working (dependent on your role)
- Critical Illness, Dental, Personal Accident, and Travel Insurance options
- Health care cash plan
- 24/7 Virtual GP Service, Wellbeing, and Employee Assistance Programme
- Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers, including restaurants, travel providers, and supermarkets
- Plus, many more benefits geared to your wellbeing
Flexible/Agile Working
At Kier we believe that - wherever we can, whether office or site-based - we should embrace an agile/flexible approach to working. We are proud to offer our employees the opportunity, where we can, to do this. Please don't hesitate to ask during the recruitment process around agile working and flexibility - We'll do our best to support you.
Pre-employment checks
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Make the journey. Leave a legacy.
Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.
Kier is an inclusive employer.
Closing Date: 24th June 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment Agencies - opportunities at Kier are managed by our internal recruitment team. We are unable to accept unsolicited CVs and communications from external recruiters. If there is a specific business need a member of the recruitment team will engage with agencies who have signed up to our PSL to ensure all CV's are uploaded onto our portal to be considered. For further information, visit our Careers Help page.