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Resident Liaison Officer
September 21, 2023 | Comments Off on Resident Liaison Officer
Resident Liaison Officer
£28-33K per annum
Full time, perm role
Peterborough & Surrounding Areas
We currently have a fantastic opportunity for a Resident Liaision Officer to join a Housing Organisation based in Peterborough & Surrounding Areas.
Purpose of Role:
To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.
Key Responsibilities:
- Log any complaints, swiftly resolving and advising the resident of the outcome.
- Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
- Communicating with residents / client throughout works program.
- Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project.
- Highlight any possible breaches of Health & Safety or unsafe working practices.
- Good communication skills; must be able to communicate very confidently both verbally and in writing.
You must hold a full UK driving licence and be willing to travel.
Full job spec available on request.
If you are interested in this role, please apply with your CV.
LON123
Keywords: Resident Liaison Officer, Customer Service, Residents, Social Housing, Repairs, Peterborough