Apr
15
Resident Liaison Officer
April 15, 2025 | Comments Off on Resident Liaison Officer
Job Title- Resident Liaison Officer
Location- Leeds
Salary- £25,000-£28,000
Are you an excellent communicator with a track record of providing resident engagement during all stages of social housing projects?
Are you able to converse with customers from a range of backgrounds and are able to deal with complaints with a professional manner?
We are working with a leading contractor who work on behalf of housing providers across the country to deliver improvement works. They have a number of ongoing contracts including kitchen and bathroom refits, and further major works. The are looking for a resident liaison officer who with experience of excellent customer service and face to face communication.
As a resident liaison officer, you will;
- Be the first point of contact for residents during scheduled works
- Make sure that residents are informed and happy with all updates
- Respond to complaints and issues that arise
- Keep detailed reports of resident feedback
- Attend site visits with the site manager and conduct progress surveys when required
As a resident liaison officer, is it required that you;
- Have excellent face to face and telephone communication skills
- Have experience within social housing, and ideally construction/repairs teams
- Have a full clean driving licence
- Have a clean criminal record for enhanced DBS checks
As a resident liaison officer, you will receive;
- £25,000-£28,000 dependent on experience
- Access to a fleet vehicles and fuel card
- 23 days annual leave plus bank holiday
- Pension scheme
- Retail discounts and health and well-being benefits
If this sounds of interest to you, or you know someone that may be a good fit, please get in touch.