Nov
19
Resident Liaison Officer
November 19, 2021 | Comments Off on Resident Liaison Officer
Resident Liaison Officer
Location: Anderton Place, Northwich
Business Area: Kier Places - Housing Maintenance
Contract: 9 Month FTC, full time - Monday to Friday, 40 hours per week
Package: £23,000 to £25,000 depending on experience + benefits
Make a difference with the Housing Maintenance experts.
Kier Housing Maintenance (HM) have long standing partnership agreements with housing associations, local authorities and private landlords to conduct responsive repairs and planned maintenance across various sites. Our commitment to our clients has resulted in us being shortlisted for Contractor of the Year at the UK Housing Awards 2020.
Kier Places are currently looking to recruit an experienced Resident Liaison Officer to support the Operations Manager and Site Manager with ensuring the business provides a customer focused service for all stakeholders involved on contracts in Northwich.
Key Responsibilities
The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
What do we need from you?
To be a Resident Liaison Officer on this project, we are looking for those who have strong experience as a Resident Liaison Officer with a housing maintenance background - it would be a bonus if this includes roofing project experience. You should have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Find out more here about the great we offer our employees.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Closing Date: 19th December 2021
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.