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Resident Liaison Officer
January 18, 2022 | Comments Off on Resident Liaison Officer
Kier Places provide essential property services to local authorities, councils, schools, the NHS, housing associations, and public sector government buildings - we are recruiting now for a passionate & experienced Resident Liaison Officer to join our Leeds team, to support the ongoing evolution & growth of Kier Places, and be critical to achieving success in delivering our contracts, projects & works within Housing Maintenance sector, with a national reach & local passion.
Resident Liaison Officer
Location: Flexible working available, where you will be working across a number of Leeds sites, with home working available and travel to other offices or sites
Business Area: Kier Places - Housing Maintenance - Fire Safety, Kitchens & Bathrooms contracts
Contract & hours: Permanent, full time, Monday to Friday
Kier Places are recruiting now for a Resident Liaison Officer in Leeds to assist on Fire Safety, Kitchens & Bathrooms contracts, to support the Contract Manager and Site Manager with ensuring the business provides a customer focused service for all stakeholders involved on contracts in Leeds.
Key Responsibilities
The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.
You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.
Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.
What do we need from you?
To be a Resident Liaison Officer on this project, we are looking for those who have strong experience as a Resident Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience. You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.
Due to the nature of the role, you should have a full UK driving licence, and be comfortable travelling around the city to various sites.
Who are we?
Kier Housing Maintenance is a home-from-home for people with top housing maintenance and repairs skills. Thousands of homes across the country rely on us to maintain the place they live day-in-day-out. Join us to play a valued role in the success of the wider Kier Places team.
Find out more here about the great rewards and benefits we offer our employees.
Delivering contracts. Creating communities. Developing careers. Join us today as a Resident Liaison Officer.
Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.
Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing .
Closing Date: 17th February 2022
Please note, interviews may take place before the closing date, and we reserve the right to close applications early.
Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our .