Aug

23

Resident Liaison Officer

August 23, 2022 | Comments Off on Resident Liaison Officer

Be a part of your community today, develop & challenge yourself, and join Kier today as a Resident Liaison Officer for our Walsall Housing Group contract in providing a vital service to your area.

Resident Liaison Officer

Location: Sites in the Aldridge / Brownhills area of Walsall, with travel to other offices or sites in the area as required

Business Area: Kier Housing Maintenance - Walsall Housing Group contract

Contract & hours: Permanent, full time, Monday to Friday, 40 hours per week

Kier Places are recruiting now for a Resident Liaison Officer in Walsall to assist on Fire Safety, Kitchens & Bathrooms projects, to support the Contract Manager and Site Manager with ensuring the business provides a customer focused service for all stakeholders involved on this contract with Walsall Housing Group (whg).

Key Responsibilities

The role of the Resident Liaison Officer is a vital one. For many residents you will be the first person they meet from Kier. Through your words, action and commitment to giving good service, an impression of the company will be formed in the minds of our customers that will directly reflect on our good name. It is Kier's belief that your role is one of the most critical within the site team, as achieving excellent customer relationships is a main route to repeat business.

You will facilitate the smooth running of projects by building and maintaining positive relationships between the residents, sub-contractors, client representatives and the Kier team.

Your main duties will include carrying out property condition surveys, establish each resident's requirement & detail the full RLO process, consulting resident representatives & groups, arranging works and surveys appointment. You will review and report on provision and satisfaction levels, to ensure exceptional customer service is being delivered.

What do we need from you?

To be a Resident Liaison Officer with Kier Housing Maintenance, you should have strong experience as a Resident Liaison Officer with a housing maintenance background - it would be a bonus if this includes fire safety, fire doors, and kitchen & bathrooms project experience.

You should also have a strong understanding of relevant legislation & compliance issues surrounding housing & property, with the ability to deal with sensitive & difficult scenarios.

Due to the nature of the role, you should have a full driving licence, and be comfortable travelling around the area to various sites.

Who are we?

Kier Housing Maintenance is a home-from-home for people with top housing maintenance and repairs skills. Thousands of homes across the country rely on us to maintain the place they live day-in-day-out. Join us to play a valued role in the success of the wider Kier Places team.

At Kier, we're proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs.

You can expect a competitive salary and an outstanding package that includes a company car or car allowance, matched pension scheme up to 7.5%, 26 days' annual leave plus bank holidays together with two employee Share Scheme options (Sharesave and Share Incentive Plan).

Some of our other benefits include:

  • New and enhanced family friendly policies with 8 weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, and important guidance on the menopause and the support we can offer

  • Kier's Green Car Scheme

  • 24/7 virtual GP service for you and your family, as well as 4x Life Assurance as standard, with the option for Partner Life Assurance cover

  • A huge range of deals and discounts at many your favourite brands

Find out more here about the great we offer our employees.

Delivering contracts. Creating communities. Developing careers. Join us today as a Resident Liaison Officer.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Kier is committed to creating supportive and inclusive opportunities for all our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. Take a look here to learn more about our commitments to diversity and inclusion. If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these by emailing InclusiveRecruitment@kier.co.uk.

Closing Date: 18th September 2022

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page.

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