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Resident Manager

January 3, 2025 | Comments Off on Resident Manager

12 Month Fixed Term Contract - Resident Manager - Leatherhead - Monday to Friday 9am - 6pm and 2 Saturdays a month which is 9am - 5pm

Duties/Functions of the role:

  • Conduct viewings booked in by the Customer Hub/Site Team on request and follow through to reservation to ensure optimal occupancy.
  • Communicate confidently with prospective tenants, current residents, all visitors, colleagues, couriers and contractors
  • Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
  • Look for ways to do things better, change and explore opportunities to raise expectations and standards.
  • Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
  • Meet set budgeted targets for occupancy, pricing, revenue and Net Promoter Scores.
  • Complete Inventory check in and check out reports on homes using Inventory Base.
  • Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
  • Manage the Move out process including deposit release via the TDS Custodial scheme
  • Accurately report and record all activity in line with Get Living controls, processes and policies.
  • Ensure 100% accuracy of data recording in Yardi.
  • Attend and participate in the planning of events and other resident experiences.
  • Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels and adopting different Resident Manager roles if required due to holiday cover.
  • Assist team members with ad hoc tasks where required.
  • Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies
  • Oversee Parcel/Postal delivery services and collection and ensure compliance with the process and usage

Requirements of the role:

  • ARLA or equivalent property qualification where possible (level 3 essential, level 4 desirable).
  • Proven track record of outstanding customer service experience in lettings / property management.
  • Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc) and good industry related systems knowledge e.g. Yardi / RentCafe / Hubspot.

Salary Budget: £35,000 - £38,000per annum DOE
Required Working Days & Hours: Monday - Friday, 9:00 am - 6:00 pm and 2 Saturdays a month 9am - 5pm

If you're interested in this opportunity then apply immediately or contact Alfie Burrell at Dove & Hawk on 02037622247 remembering to quote vacancy reference: 10934

Dove & Hawk is acting as an Employment Business in relation to this vacancy.

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